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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Integrations - 3rd-party - Other
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None
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2
User Problem
The v1 ConnectWise Manage API-based integration has been deprecated.
Suggested Solutions
Create a new v2 ConnectWise Manage API-based integration. It might require becoming a certified integrator.
Current Workarounds
Use an Email integration or the ConnectWise Automate integration to create email-based alerts in Opsgenie.
Use a third party system like Zapier in between Opsgenie and CWM; CWM creates ticket >> triggers Zapier "Zaps" >> creates Opsgenie alert through Zapier integration.