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  1. Opsgenie
  2. OPSGENIE-1160

As a customer, I expect to have an auto-reply email to the source of the alert creation by Email integration

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      User Problem

      In some scenarios, the organization will public the Email address of the Email integration to the end customers for alert reporting, it would be great to send back an acknowledgment when an alert is created by the received email.

      Suggested Solutions

      Please consider having the capability of replying to the source of the alert creation by Email integration.

      Current Workarounds

      None available.

            [OPSGENIE-1160] As a customer, I expect to have an auto-reply email to the source of the alert creation by Email integration

            Daniel Myers added a comment -

            agree need to be able to reply to customers logging via email so they know it's received.

            ideally modify based on assigned priority.

            Daniel Myers added a comment - agree need to be able to reply to customers logging via email so they know it's received. ideally modify based on assigned priority.

            Ahamed Khan added a comment -

            I'd like to send ack and close notification to the customer who raised the incident via email.

            Ahamed Khan added a comment - I'd like to send ack and close notification to the customer who raised the incident via email.

              Unassigned Unassigned
              dlee4@atlassian.com Darryl Lee
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              5 Start watching this issue

                Created:
                Updated: