IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Opsgenie'
  1. Opsgenie
  2. OPSGENIE-1123

As an admin I would like to see more information under Responder States

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      User Problem

      When there are multiple channels it becomes hard to find who has seen the alert on Slack and we don't have any option to track these.

      Suggested Solutions

      We can add a new entry in our activity log or responder state that the alert was opened in Slack as we have for email delivery, etc.

      Current Workarounds

      "None available."

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Opsgenie'
            1. Opsgenie
            2. OPSGENIE-1123

            As an admin I would like to see more information under Responder States

            XMLWordPrintable

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                User Problem

                When there are multiple channels it becomes hard to find who has seen the alert on Slack and we don't have any option to track these.

                Suggested Solutions

                We can add a new entry in our activity log or responder state that the alert was opened in Slack as we have for email delivery, etc.

                Current Workarounds

                "None available."

                        Unassigned Unassigned
                        6cd84a6a68a6 Arumugam M
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                        0 Vote for this issue
                        Watchers:
                        1 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            6cd84a6a68a6 Arumugam M
                            Votes:
                            0 Vote for this issue
                            Watchers:
                            1 Start watching this issue

                              Created:
                              Updated: