User Problem

Alerts created by the "Incoming Call integration" follow the "Incoming Call Routing" notification rules (not the "New Alert" notification rules). 

Under the "New Alerts" notification rules, customers can choose how long after the alert is routed to them they receive a notification for each notification type - e.g. they can choose to get an email immediately, then an SMS 2 minutes later etc. 

The "Incoming Call Routing" rules do not provide these options - meaning all notifications for this alert type go out at once. 

The customer would like the ability to choose when they receive each notification type so they can be reminded X minutes after receiving the call via SMS/Email/Mobile App.

Suggested Solution 

Add the option to send notifications for "Incoming Call Routing" at timed intervals (as it is in the "New Alerts" section). 

Workaround

There is currently no known work around to get notifications of different types (SMS, Email, Mobile App) at different intervals. It is possible to get all notification types multiple times via the Escalation policy in the team.