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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Alerts - Manual Create
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None
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1
The suggestion here is to make the "API integration" field in the "Create Alert" screen an advanced field, rather than a basic field that always shows up when manually creating an alert.
If a user is trying to send an alert to another team for assistance purposes, the "API integration" field really doesn't help here and just confuses users. If a user selects a non-default API, they could inadvertently select an API Integration that is bound to a specific team, other than the one they are trying to page. Thus paging the wrong team and the target team would not get the desired alert.