Details
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Suggestion
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Resolution: Fixed
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None
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266
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Description
Problem Definition
- There isn't any indication that a third-party app installation has failed due to a billing/expired evaluation issue
- Customers are left with the impression that the product is broken and are not given any direction
- Currently, the Manage apps > Audit log shows the site-admin having installed and then uninstalled the app immediately after installation - there is no indication that there has been a failure
Suggested Solution
- Add an audit log event informing users of the billing issue instead of silently failing
Why this is important
- The product experience for potential customers is not ideal
- Customers tend to be unaware of the issue and are left with the impression that there is a bug in our products
Workaround
- Start the third-party app installation and while the browser developer console is open. There should be a message as below:
{done: true, statusCode: 200, contentType: "application/vnd.atl.plugins.task.install.err+json", subCode: "upm.plugin.error.unexpected.error"} done: true statusCode: 200 contentType: "application/vnd.atl.plugins.task.install.err+json" subCode: "upm.plugin.error.unexpected.error"
- The message is generic and can refer to another issue, but is a good starting point
Attachments
Issue Links
- relates to
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MP-50 App install fails silently in case of issues with the payment method
- Closed
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MP-126 Failing to install trial apps/add-ons if there is billing/payment details expired
- Closed
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AMKT-25047 Loading...
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UPM-6047 Loading...
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UPM-6100 Loading...
(5 mentioned in)