Customers should be informed that third-party app installations are failing due to non-payment or expired evaluation

Problem Definition

• There isn't any indication that a third-party app installation has failed due to a billing/expired evaluation issue
• Customers are left with the impression that the product is broken and are not given any direction
• Currently, the Manage apps > Audit log shows the site-admin having installed and then uninstalled the app immediately after installation - there is no indication that there has been a failure

Suggested Solution

• Add an audit log event informing users of the billing issue instead of silently failing

Why this is important

• The product experience for potential customers is not ideal
• Customers tend to be unaware of the issue and are left with the impression that there is a bug in our products

Workaround

• Start the third-party app installation and while the browser developer console is open. There should be a message as below:

  {done: true, statusCode: 200, contentType: "application/vnd.atl.plugins.task.install.err+json", subCode: "upm.plugin.error.unexpected.error"}
  done: true
  statusCode: 200
  contentType: "application/vnd.atl.plugins.task.install.err+json"
  subCode: "upm.plugin.error.unexpected.error"
  

• The message is generic and can refer to another issue, but is a good starting point