[MP-17] Safari fails to render addon pages

Type: Bug
Resolution: Duplicate
Priority: Low
Component/s: DO NOT USE - placeholder for items assigned to previous component structure
Labels:
None

Symptom Severity:
Severity 3 - Minor

Summary

Add-on pages are not fully rendered on Safari.

Environment

Verified versions:

The Universal Plugin Manager v1001.0.75.D20180117T223352
Safari Version 11.0.3 (13604.5.6)

Steps to Reproduce

Use Safari
Open "Find new add-ons" "Manage add-ons"
Confirm pages are missing their expected contents

Expected Results

Add-on pages are properly rendered.

Actual Results

The page doesn't contain any expected add-on list.

Console complains the following errors:

[Error] Error: A component definition of type "c" with the ID of "aui-dropdown2-trigger" already exists.
	set (aui.min.js:2:6991)
	l (aui.min.js:2:17594)
	(anonymous function) (aui.min.js:4:15063)
	Global Code (aui.min.js:4:22522)

[Error] ReferenceError: Can't find variable: __1a99a68c34e660050a094f87fb28903d
	(anonymous function) (aui-experimental.min.js:3:6807)
	Global Code (aui-experimental.min.js:3:8651)

[Error] Failed to load resource: The operation couldn’t be completed. Protocol error

Notes

Occasionally (say 1 in 10), the pages are properly rendered. So this might depends on resource loading timing, etc.
This happens to Jira Cloud as well

Workaround

Use another browser such as Google Chrome.

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05/Feb/2018 7:59 AM
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duplicates

MP-15 Add-on Management not loading at Safari 11.0.2(13604.4.7.1.3)

Closed

is related to

JRACLOUD-68736 Safari fails to render add-on pages

Closed

pqz made changes - 25/Sep/2023 3:46 AM

Component/s	Original: Ecosystem - Marketplace [ 46360 ]
Component/s		New: DO NOT USE – placeholder for items assigned to previous component strucuture [ 73399 ]
Key	Original: ~~CONFCLOUD-58982~~	New: ~~MP-17~~
QA Demo Status	Original: Not Done [ 14330 ]
QA Kickoff Status	Original: Not Done [ 14234 ]
Support reference count	Original: 1
Project	Original: Confluence Cloud [ 18513 ]	New: Atlassian Marketplace [ 22910 ]

Monique Khairuliana (Inactive) made changes - 22/Aug/2019 3:45 AM

Workflow	Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2595926 ]	New: JAC Bug Workflow v3 [ 3401454 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

Balazs Nagy made changes - 06/Feb/2018 5:26 PM

Resolution		New: Duplicate [ 3 ]
Status	Original: Needs Verification [ 10004 ]	New: Resolved [ 5 ]

Balazs Nagy made changes - 06/Feb/2018 5:26 PM

Link

New: This issue duplicates ~~CONFCLOUD-58661~~ [ ~~CONFCLOUD-58661~~ ]

SET Analytics Bot made changes - 05/Feb/2018 11:09 PM

Support reference count

New: 1

K. Yamamoto made changes - 05/Feb/2018 8:11 AM

Link

New: This issue is related to ~~JRACLOUD-68736~~ [ ~~JRACLOUD-68736~~ ]

K. Yamamoto made changes - 05/Feb/2018 8:11 AM

Description

Original: h3. Summary

Add-on pages are not fully rendered on Safari.
h3. Environment

Verified versions:
* The Universal Plugin Manager v1001.0.75.D20180117T223352
* Safari Version 11.0.3 (13604.5.6)

h3. Steps to Reproduce
# Use macOS
# Open "Find new add-ons" "Manage add-ons"
# Confirm pages are missing their expected contents

h3. Expected Results

Add-on pages are properly rendered.
h3. Actual Results

The page doesn't contain any expected add-on list.

!Screenshot 2018-02-05 16.45.09.png|thumbnail! !Screenshot 2018-02-05 16.45.21.png|thumbnail!

Console complains the following errors:
{code:none}
[Error] Error: A component definition of type "c" with the ID of "aui-dropdown2-trigger" already exists.
set (aui.min.js:2:6991)
l (aui.min.js:2:17594)
(anonymous function) (aui.min.js:4:15063)
Global Code (aui.min.js:4:22522)

[Error] ReferenceError: Can't find variable: __1a99a68c34e660050a094f87fb28903d
(anonymous function) (aui-experimental.min.js:3:6807)
Global Code (aui-experimental.min.js:3:8651)

[Error] Failed to load resource: The operation couldn’t be completed. Protocol error
{code}
h3. Notes
* Occasionally (say 1 in 10), the pages are properly rendered. So this might depends on resource loading timing, etc.
* This happens to Jira Cloud as well

h3. Workaround

Use another browser such as Google Chrome.

New: h3. Summary

Add-on pages are not fully rendered on Safari.
h3. Environment

Verified versions:
* The Universal Plugin Manager v1001.0.75.D20180117T223352
* Safari Version 11.0.3 (13604.5.6)

h3. Steps to Reproduce
# Use Safari
# Open "Find new add-ons" "Manage add-ons"
# Confirm pages are missing their expected contents

h3. Expected Results

Add-on pages are properly rendered.
h3. Actual Results

The page doesn't contain any expected add-on list.

!Screenshot 2018-02-05 16.45.09.png|thumbnail! !Screenshot 2018-02-05 16.45.21.png|thumbnail!

Console complains the following errors:
{code:none}
[Error] Error: A component definition of type "c" with the ID of "aui-dropdown2-trigger" already exists.
set (aui.min.js:2:6991)
l (aui.min.js:2:17594)
(anonymous function) (aui.min.js:4:15063)
Global Code (aui.min.js:4:22522)

[Error] ReferenceError: Can't find variable: __1a99a68c34e660050a094f87fb28903d
(anonymous function) (aui-experimental.min.js:3:6807)
Global Code (aui-experimental.min.js:3:8651)

[Error] Failed to load resource: The operation couldn’t be completed. Protocol error
{code}
h3. Notes
* Occasionally (say 1 in 10), the pages are properly rendered. So this might depends on resource loading timing, etc.
* This happens to Jira Cloud as well

h3. Workaround

Use another browser such as Google Chrome.

K. Yamamoto made changes - 05/Feb/2018 8:07 AM

Description

Original: h3. Summary

Add-on pages are not fully rendered on Safari.
h3. Environment

Verified versions:
* The Universal Plugin Manager v1001.0.75.D20180117T223352
* Safari Version 11.0.3 (13604.5.6)

h3. Steps to Reproduce
# Use macOS
# Open "Find new add-ons" "Manage add-ons"
# Confirm pages are missing their expected contents

h3. Expected Results

Add-on pages are properly rendered.
h3. Actual Results

The page doesn't contain any expected add-on list.

!Screenshot 2018-02-05 16.45.09.png|thumbnail! !Screenshot 2018-02-05 16.45.21.png|thumbnail!

Console complains the following errors:
{code:none}
[Error] Error: A component definition of type "c" with the ID of "aui-dropdown2-trigger" already exists.
set (aui.min.js:2:6991)
l (aui.min.js:2:17594)
(anonymous function) (aui.min.js:4:15063)
Global Code (aui.min.js:4:22522)

[Error] ReferenceError: Can't find variable: __1a99a68c34e660050a094f87fb28903d
(anonymous function) (aui-experimental.min.js:3:6807)
Global Code (aui-experimental.min.js:3:8651)

[Error] Failed to load resource: The operation couldn’t be completed. Protocol error
{code}
h3. Notes
* This happens to Jira Cloud as well

h3. Workaround

Use another browser such as Google Chrome.

New: h3. Summary

Add-on pages are not fully rendered on Safari.
h3. Environment

Verified versions:
* The Universal Plugin Manager v1001.0.75.D20180117T223352
* Safari Version 11.0.3 (13604.5.6)

h3. Steps to Reproduce
# Use macOS
# Open "Find new add-ons" "Manage add-ons"
# Confirm pages are missing their expected contents

h3. Expected Results

Add-on pages are properly rendered.
h3. Actual Results

The page doesn't contain any expected add-on list.

!Screenshot 2018-02-05 16.45.09.png|thumbnail! !Screenshot 2018-02-05 16.45.21.png|thumbnail!

Console complains the following errors:
{code:none}
[Error] Error: A component definition of type "c" with the ID of "aui-dropdown2-trigger" already exists.
set (aui.min.js:2:6991)
l (aui.min.js:2:17594)
(anonymous function) (aui.min.js:4:15063)
Global Code (aui.min.js:4:22522)

[Error] ReferenceError: Can't find variable: __1a99a68c34e660050a094f87fb28903d
(anonymous function) (aui-experimental.min.js:3:6807)
Global Code (aui-experimental.min.js:3:8651)

[Error] Failed to load resource: The operation couldn’t be completed. Protocol error
{code}
h3. Notes
* Occasionally (say 1 in 10), the pages are properly rendered. So this might depends on resource loading timing, etc.
* This happens to Jira Cloud as well

h3. Workaround

Use another browser such as Google Chrome.

K. Yamamoto made changes - 05/Feb/2018 8:02 AM

Description

Original: h3. Summary
Add-on pages are not fully rendered on Safari.

h3. Environment
* The Universal Plugin Manager v1001.0.75.D20180117T223352
* Safari Version 11.0.3 (13604.5.6)

h3. Steps to Reproduce
# Use macOS
# Open "Find new add-ons" "Manage add-ons"
# Confirm pages are missing their expected contents
** !Screenshot 2018-02-05 16.45.09.png|thumbnail! !Screenshot 2018-02-05 16.45.21.png|thumbnail!

h3. Expected Results
Add-on pages are properly rendered.

h3. Actual Results
Console complains the following errors:

{code:none}
[Error] Error: A component definition of type "c" with the ID of "aui-dropdown2-trigger" already exists.
set (aui.min.js:2:6991)
l (aui.min.js:2:17594)
(anonymous function) (aui.min.js:4:15063)
Global Code (aui.min.js:4:22522)

[Error] ReferenceError: Can't find variable: __1a99a68c34e660050a094f87fb28903d
(anonymous function) (aui-experimental.min.js:3:6807)
Global Code (aui-experimental.min.js:3:8651)

[Error] Failed to load resource: The operation couldn’t be completed. Protocol error
{code}

h3. Notes
* This happens to Jira Cloud as well

h3.Workaround
Use another browser such as Google Chrome.

New: h3. Summary

Add-on pages are not fully rendered on Safari.
h3. Environment

Verified versions:
* The Universal Plugin Manager v1001.0.75.D20180117T223352
* Safari Version 11.0.3 (13604.5.6)

h3. Steps to Reproduce
# Use macOS
# Open "Find new add-ons" "Manage add-ons"
# Confirm pages are missing their expected contents

h3. Expected Results

Add-on pages are properly rendered.
h3. Actual Results

The page doesn't contain any expected add-on list.

!Screenshot 2018-02-05 16.45.09.png|thumbnail! !Screenshot 2018-02-05 16.45.21.png|thumbnail!

Console complains the following errors:
{code:none}
[Error] Error: A component definition of type "c" with the ID of "aui-dropdown2-trigger" already exists.
set (aui.min.js:2:6991)
l (aui.min.js:2:17594)
(anonymous function) (aui.min.js:4:15063)
Global Code (aui.min.js:4:22522)

[Error] ReferenceError: Can't find variable: __1a99a68c34e660050a094f87fb28903d
(anonymous function) (aui-experimental.min.js:3:6807)
Global Code (aui-experimental.min.js:3:8651)

[Error] Failed to load resource: The operation couldn’t be completed. Protocol error
{code}
h3. Notes
* This happens to Jira Cloud as well

h3. Workaround

Use another browser such as Google Chrome.

K. Yamamoto made changes - 05/Feb/2018 8:00 AM

Attachment		New: Screenshot 2018-02-05 16.45.09.png [ 305810 ]
Attachment		New: Screenshot 2018-02-05 16.45.21.png [ 305811 ]

Assignee:: Unassigned

Reporter:: K. Yamamoto

Affected customers:: 0 This affects my team

Watchers:: 1 Start watching this issue

Created:: 05/Feb/2018 7:58 AM

Updated:: 25/Sep/2023 3:46 AM

Resolved:: 06/Feb/2018 5:26 PM

Details

Description

Summary

Environment

Steps to Reproduce

Expected Results

Actual Results

Notes

Workaround

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