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  1. Migration Platform
  2. MIG-890

In CCMA, users are getting Migrated as “Former user (deleted)”

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Details

    • 10
    • Severity 3 - Minor

    Description

      Issue Summary

      We have noticed an issue with User Migration with CCMA 3.2.7 version. After the Migration with CCMA, all the users are shown as “Former user (deleted)” on confluence cloud UI.

      This can happen to any CCMA version above 3.2.3 using Confluence server version 5.10 -> 6.13

      Steps to Reproduce

      Do a simple confluence migration with CCMA v3.2.7 from Confluence server version 5.10 -> 6.13. The users will be migrated with Former User (Deleted) instead of original user names.

      There are currently at least 10 tickets with similar symptoms. 

      This has not been fixed.

      Expected Results

      After Migration, all users should be migrated with correct names.

      Server screenshot:

      Actual Results

      After the Migration with CCMA, all the users are shown as “Former user (deleted)”.

      Workaround

      The current workaround is to use an older version of CCMA by using the dark feature.

      1.  Uninstall the current version of CCMA and install 3.2.3 from the following page:
        CCMA All Version
      2. Enable the following dark features on the confluence server:
        migration-assistant.disable.app-outdated-check

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              Unassigned Unassigned
              267882b95fa2 Naren Gupta
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              Dates

                Created:
                Updated:
                Resolved: