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  1. Migration Platform
  2. MIG-572

"We are currently updating the migration service" message in JCMA

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    • 52
    • Minor

    Description

      Issue Summary

      Customer can sometimes receive warning/error message "We are currently updating the migration service" in JCMA while running a migration plan.

      Steps to Reproduce

      1. Run a Migration Plan through JCMA;
      2. When reviewing the Migration Checklist, admins running the assistant can receive the before-mentioned message.

      Expected Results

      • The message "We are currently updating the migration service" should not appear, or in case the destination cloud site is for some reason unavailable/unreachable, a better/self-explanatory/complete message should be displayed to the customer running the migration plan, such as:

      "<Destination Cloud Site> is unreachable at this moment. Please try again or contact the Migration Support in case the issue persists."

      Actual Results

      Customers end up getting a really generic message "We are currently updating the migration service" that is not very helpful for an initial analysis.

      Workaround

      Some workarounds that were found to be effective:

      • Make sure you are using the correct JIRA's base url before migration;
      • Please re-migrate the project by re-authenticating to the cloud instance (Jira server Administration > System > Migrate to cloud > Create new migration > Connect to cloud > click "Choose cloud site" button > click "Change Account" > re-enter the login credentials -> select cloud site);

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              14ede9477001 Radhika Patodiya
              jbondan@atlassian.com JayBe
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              Dates

                Created:
                Updated:
                Resolved: