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Bug
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Resolution: Unresolved
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Low
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10
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Severity 3 - Minor
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30
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NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
Summary
The issue Created Event is not triggered when issue are created from CSV using External System Import (documentation: importing data from csv). The issue updated event is fired instead.
This makes it impossible to trigger automation rules, notifications or webhooks for issues created this way.
When bulk creating issues from CSV (documentation: create issues using the csv importer) the issue created event is correctly fired.
Steps to Reproduce
- Create a Webhook that fires on issue_created and issue_updated events and send the data to beeceptor, webhooks.site, postbin, or other similar tools
- Bulk create some issues from CSV (create issues using the csv importer)
- See that you have correctly received the issue_created Webhook
- Now repeat the test using External System Import instead (importing data from csv)
Expected Results
The issue_created webhook is received
Actual Results
The issue_updated webhook is received instead.
Notes
This happens because the CSV External System Import is firing the issue updated event instead of the issue created event. The issue can also be reproduced using notifications or automation rules configured to be triggered on issue_updated event.
From original description:
I am creating an plugins which send and notification to our tool whenever an Issue is created. We are unable to trapped the Issue Created Event at the time of CSV import.
Even We are unable to distinct the issue which are created using CSV import.
Workaround
For Issue Created event, use Bulk Create instead.
Bulk Create has more limited features than CSV External System Import
- is related to
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JRASERVER-64599 Issue Created or Issue Updated events are not trapped when importing issues using CSV External System Import
- Gathering Interest
Hello!
We’re looking to improve the import experience in Jira and are keen to understand how our community is using the Jira Import Module (JIM). If you’ve used JIM to migrate/move data into Jira recently, we’d love to hear about your experience. Please take a few minutes to fill out this survey. Your feedback will help us learn how we can improve your experience in importing data.
Survey link - https://forms.gle/NYNkmS92r96z42QV9
Thanks!
Prashanth M
Product Manager, Jira Platform