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  1. Migration Platform
  2. MIG-342

Unable to set Due Date field using the Look and Feel configuration

    • 1
    • Severity 2 - Major

      Issue Summary

      Importing Due Date in the format set in the Global Settings (look and feel) causes the import to fail for Due Date field as it uses its own format YYYY/MMM/dd.
      When importing the Due Date value, it gives a warning that Jira was unable to parse the value.

      Steps to Reproduce

      1. Have the look and feel set to display and use dates in the format MMM/dd/yy
      2. Have a CSV file to import and set the Due Date
      3. At the CSV import wizard set the date format to match your data format MMM/dd/yy

      Expected Results

      The import should finish with success mapping the Due Date field as expected.

      Actual Results

      It gives an error that Jira was unable to parse the date format.

      Workaround

      Use the default format at the CSV file (I.e 03/Mar/20 12:00 AM) and at the import wizard leave the default format suggestion: dd/MMM/yy h:mm a

        1. Screenshot 2020-05-26 at 2.03.26 PM.png
          412 kB
          Ankita Gupta
        2. Screenshot 2020-05-26 at 2.03.50 PM.png
          325 kB
          Ankita Gupta
        3. Screenshot 2020-05-26 at 2.05.41 PM.png
          326 kB
          Ankita Gupta
        4. Screenshot 2020-05-26 at 2.06.25 PM.png
          248 kB
          Ankita Gupta

            [MIG-342] Unable to set Due Date field using the Look and Feel configuration

            Andrew T made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Andrew T made changes -
            Labels New: timeout-bulk-close202309
            Dylan made changes -
            Component/s New: Jira - Import - From External System [ 58290 ]
            Component/s New: Jira - Import - From External System [ 58290 ]
            Component/s Original: Backup & Restore - Import From JIRA Cloud [ 46548 ]
            Component/s Original: Issue - Create [ 46596 ]
            Key Original: JRACLOUD-74220 New: MIG-342
            Project Original: Jira Cloud (including JIRA Core) [ 18514 ] New: Migration Platform [ 19710 ]
            Ankita Gupta made changes -
            Status Original: Long Term Backlog [ 12073 ] New: In Progress [ 3 ]
            Ankita Gupta made changes -
            Attachment New: Screenshot 2020-05-26 at 2.03.26 PM.png [ 388852 ]
            Attachment New: Screenshot 2020-05-26 at 2.03.50 PM.png [ 388853 ]
            Attachment New: Screenshot 2020-05-26 at 2.05.41 PM.png [ 388854 ]
            Attachment New: Screenshot 2020-05-26 at 2.06.25 PM.png [ 388855 ]
            Somjit (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Long Term Backlog [ 12073 ]
            Gustavo Marin (Inactive) made changes -
            Component/s New: Backup & Restore - Import From JIRA Cloud [ 46548 ]
            Douglas B (Inactive) made changes -
            Description Original: h3. Issue Summary
            Importing Due Date in the format set in the Global Settings (look and feel) causes the import to fail for Due Date field as it uses its own format YYYY/MMM/dd.
            When importing the Due Date value, it gives a warning that Jira was unable to parse the value.

            h3. Steps to Reproduce
            # Have the look and feel set to display and use dates in the format MMM/dd/yy
            # Have a CSV file to import and set the Due Date
            # At the CSV import wizard set the date format to match your data format MMM/dd/yy

            h3. Expected Results
            The import should finish with success mapping the Due Date field as expected.

            h3. Actual Results
            It gives an error that Jira was unable to parse the date format.

            h3. Workaround
            Use the format 03/Mar/20 12:00 AM and at the import wizard leave the default format suggestion: dd/MMM/yy h:mm a
            New: h3. Issue Summary
            Importing Due Date in the format set in the Global Settings (look and feel) causes the import to fail for Due Date field as it uses its own format YYYY/MMM/dd.
            When importing the Due Date value, it gives a warning that Jira was unable to parse the value.

            h3. Steps to Reproduce
            # Have the look and feel set to display and use dates in the format MMM/dd/yy
            # Have a CSV file to import and set the Due Date
            # At the CSV import wizard set the date format to match your data format MMM/dd/yy

            h3. Expected Results
            The import should finish with success mapping the Due Date field as expected.

            h3. Actual Results
            It gives an error that Jira was unable to parse the date format.

            h3. Workaround
            Use the default format at the CSV file (I.e 03/Mar/20 12:00 AM) and at the import wizard leave the default format suggestion: dd/MMM/yy h:mm a
            Douglas B (Inactive) made changes -
            Description Original: h3. Issue Summary
            Importing Due Date in the format set in the Global Settings (look and feel) causes the import to fail for Due Date field as it uses its own format YYYY/MMM/dd.
            When importing the Due Date value, it gives a warning that Jira was unable to parse the value.

            h3. Steps to Reproduce
            # Have the look and feel set to display and use dates in the format MMM/dd/yy
            # Have a CSV file to import and set the Due Date
            # At the CSV import wizard set the date format to match your data format MMM/dd/yy

            h3. Expected Results
            The import should finish with success mapping the Due Date field as expected.

            h3. Actual Results
            It gives an error that Jira was unable to parse the date format.

            h3. Workaround
            At the CSV file, you must use the yy/MMM/dd format to be able to successfully import the data for Due Date field.
            New: h3. Issue Summary
            Importing Due Date in the format set in the Global Settings (look and feel) causes the import to fail for Due Date field as it uses its own format YYYY/MMM/dd.
            When importing the Due Date value, it gives a warning that Jira was unable to parse the value.

            h3. Steps to Reproduce
            # Have the look and feel set to display and use dates in the format MMM/dd/yy
            # Have a CSV file to import and set the Due Date
            # At the CSV import wizard set the date format to match your data format MMM/dd/yy

            h3. Expected Results
            The import should finish with success mapping the Due Date field as expected.

            h3. Actual Results
            It gives an error that Jira was unable to parse the date format.

            h3. Workaround
            Use the format 03/Mar/20 12:00 AM and at the import wizard leave the default format suggestion: dd/MMM/yy h:mm a
            Bugfix Automation Bot made changes -
            Support reference count New: 1

              Unassigned Unassigned
              dbraun@atlassian.com Douglas B (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: