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Type:
Bug
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Resolution: Fixed
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Priority:
High
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None
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Affects Version/s: JCMA - 1.12.33, JCMA - 1.12.34, JCMA - 1.12.36, JCMA - 1.12.39
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None
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17
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Severity 3 - Minor
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233
Issue Summary
At the time of data preparation stage, if any project export fails, we have the option to download the export folder. However, when we click on the Download button, it displays an error:
Error Communication with server, Retry again in few minutes. Please contact support if you continue to receive this error
Steps to Reproduce
- Create a Jira migration plan and include the projects that have some data errors like the invalid filter on the board.
- Execute the preflight checks and wait for the data preparation checks. Once there is an error at the data preparation step, click on the "Download Zip file" button.
Expected Results
The Zip folder should be downloaded.
Actual Results
We see below error:
Error Communication with server, Retry again in few minutes. Please contact support if you continue to receive this error
Workaround
Manually retrive the logs from the system path: <jirahome>/export/migration-to-cloud/<executionId>/log/export/
- resolves
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