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  1. Migration Platform
  2. MIG-187

A feature to stop a migration that has been triggered from the Jira Cloud Migration Assistant

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    • 343

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      When using Jira Cloud Migration Assistant to migrate the projects and there's a project stuck in the import, please DO NOT do anything (or delete the plan from database).

      This is because deleting the plan from the Server will not stop the import process on Cloud. Thus, the new plan will not be processed while the old plan (on Cloud) is still running.

      • Atlassian support has to be reached and support will have to escalate the ticket to Dev so that they can kill the import process on their end.

      Workaround (Obsolete) 

      1. Stop Jira to stop plans
      2. Remove the Plan from JCMA via database: How to remove a JCMA migration plan from the dashboard
      3. Restart Jira

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Migration Platform'
            1. Migration Platform
            2. MIG-187

            A feature to stop a migration that has been triggered from the Jira Cloud Migration Assistant

            XMLWordPrintable

              • 343

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Issue Summary

                When using Jira Cloud Migration Assistant to migrate the projects and there's a project stuck in the import, please DO NOT do anything (or delete the plan from database).

                This is because deleting the plan from the Server will not stop the import process on Cloud. Thus, the new plan will not be processed while the old plan (on Cloud) is still running.

                • Atlassian support has to be reached and support will have to escalate the ticket to Dev so that they can kill the import process on their end.

                Workaround (Obsolete) 

                1. Stop Jira to stop plans
                2. Remove the Plan from JCMA via database: How to remove a JCMA migration plan from the dashboard
                3. Restart Jira

                        256e7687cf0e Sai Boddupalli
                        sp@atlassian.com SriKumar P (Inactive)
                        Votes:
                        264 Vote for this issue
                        Watchers:
                        158 Start watching this issue

                          Created:
                          Updated:

                            256e7687cf0e Sai Boddupalli
                            sp@atlassian.com SriKumar P (Inactive)
                            Votes:
                            264 Vote for this issue
                            Watchers:
                            158 Start watching this issue

                              Created:
                              Updated: