Jira Cloud Migration Assistant (JCMA) doesn't have a way to stop stuck app migration

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      Cancel app migration feature is shipped in JCMA.

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      Cancel app migration feature is shipped in JCMA.

      1. Issue Summary

      Jira Cloud Migration Assistant (JCMA) doesn't have a way to stop stuck app migration.

      2. Steps to Reproduce

      1. Create a plan to migrate an app following this KB for apps that have an "Automated path".
      2. After the plan runs for hours (or even days) the spinning wheel animation on JCMA is still running with 0% progress. Same as the attached image.

      3. Expected Results

      Add an easy option on the UI to "stop app migration".

      4. Actual Results

      The plan gets stuck and even though the customer selected spaces to migrate and they were successfully migrated to the cloud they normally open a ticket to request "how to stop an app migration".

      5. Workaround

      Please contact the app vendor to get insights on how to stop their app migration.

        1. screenshot-1.png
          20 kB
          Alfonso S. [Atlassian Support]

            Assignee:
            Cheyanne Ong
            Reporter:
            Arthur Cardoso | Atlassian
            Votes:
            27 Vote for this issue
            Watchers:
            39 Start watching this issue

              Created:
              Updated:
              Resolved: