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  1. Migration Platform
  2. MIG-1321

Attempting bulk create issues (through a CSV file) using email addresses for custom user picker fields results in error

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    • 5
    • Severity 3 - Minor
    • 108

      Issue Summary

      Attempting bulk create issues (through a CSV file) using email addresses for custom user picker fields results in error.

      Steps to Reproduce

      1. Press the global Create button.
      2. In the Create issue dialog, press the Import button to move to the bulk Create screen:
      3. Upload a CSV file, the file must contain email addresses to map with custom user picker fields.
      4. Map the email data from the CSV files to the a custom user picker field during the import process.
      5. Finish the import process.

      Expected Results

      Th issues are created, and the emails mapped result in the corresponding user set in the user picker fields.

      Actual Results

      An error in shown, indicating "Issue can't be created due to the error/s [ User '<email address>' was not found in the system. ]"

      Workarounds

      • Use the AAID instead of the email.
      • Use the full External System Import option instead of the Bulk Create.

        1. image-2021-08-10-14-02-26-701.png
          96 kB
          Rene C. [Atlassian Support]

            [MIG-1321] Attempting bulk create issues (through a CSV file) using email addresses for custom user picker fields results in error

            Prashanth M added a comment -

            Hello!

            We’re looking to improve the import experience in Jira and are keen to understand how our community is using the Jira Import Module (JIM). If you’ve used JIM to migrate/move data into Jira recently, we’d love to hear about your experience. Please take a few minutes to fill out this survey. Your feedback will help us learn how we can improve your experience in importing data.

            Survey link - https://forms.gle/NYNkmS92r96z42QV9

            Thanks!

            Prashanth M
            Product Manager, Jira Platform

            Prashanth M added a comment - Hello! We’re looking to improve the import experience in Jira and are keen to understand how our community is using the Jira Import Module (JIM). If you’ve used JIM to migrate/move data into Jira recently, we’d love to hear about your experience. Please take a few minutes to  fill out this survey . Your feedback will help us learn how we can improve your experience in importing data. Survey link -  https://forms.gle/NYNkmS92r96z42QV9 Thanks! Prashanth M Product Manager, Jira Platform

            Inderjeet Singh (Inactive) added a comment -

            This ticket was closed as a duplicate of https://jira.atlassian.com/browse/MIG-358.

            Inderjeet Singh (Inactive) added a comment - This ticket was closed as a duplicate of https://jira.atlassian.com/browse/MIG-358 .

            Yeng Quintana added a comment -

            We are affected by this bug and is unable to include the assignee and co-assignee fields when doing CSV upload via Issue Navigator.
            It returns an error saying the user does not exist

            Yeng Quintana added a comment - We are affected by this bug and is unable to include the assignee and co-assignee fields when doing CSV upload via Issue Navigator. It returns an error saying the user does not exist

              Unassigned Unassigned
              rchiquete Rene C. [Atlassian Support]
              Affected customers:
              13 This affects my team
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: