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Bug
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Resolution: Fixed
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High
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10
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Severity 3 - Minor
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85
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Issue Summary
CSV import (through issue navigator) fails to map the user for User Picker fields are set if using email address. One of the following errors appear for validation:
Even though the user is valid and email address is correct.
Steps to Reproduce
- Set a user picker field/column in CSV file with email address. For example
summary, description, owner, developer (custom field) Test issue, testuser, testuser, <EMAILID>
- Assuming developer as the custom field for the user picker
- Perform CSV import through Issue navigator (search issue page) > Import issues from CSV
Expected Results
Issue is created
Actual Results
- One of the following errors appear for validation:
Workaround
- Import through Jira settings > System > External System Import > CSV Import
- Or, Use AAID in the CSV file
- is cloned from
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- Closed
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- is related to
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- Closed
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MOVE-86821 You do not have permission to view this issue
[JRACLOUD-81931] CSV import fails to set user picker fields (e.g assignee, reporter, custom field)
Hello!
We’re looking to improve the import experience in Jira and are keen to understand how our community is using the Jira Import Module (JIM). If you’ve used JIM to migrate/move data into Jira recently, we’d love to hear about your experience. Please take a few minutes to fill out this survey. Your feedback will help us learn how we can improve your experience in importing data.
Survey link - https://forms.gle/NYNkmS92r96z42QV9
Thanks!
Prashanth M
Product Manager, Jira Platform
I am finding that my team is also unable to use this feature with our custom fields. It's causing a significant backlog in work as we only have one admin, and the external uploader from their end works only sporadically. We are uploading sometimes up to 100 issues at a time and it is extremely inefficient for everyone to have to upload one at a time and/or clone. is there a fix on the way?
Putting in the error in text, so Google can see it:
2023-01-06 19:46:39,830 INFO - Issue does not have issue type selected, the affected issues will be created with default issue type [Task]
2023-01-06 19:46:39,879 ERROR - Issue can't be created due to the error/s [ Pick another user as the selected user doesn't exist.; Pick another user as the selected user doesn't exist. ]
Why there is no way to designate specific people who can do this? Right now only Admins can deal with CSV Issues Import.
The workaround Jira settings > System > External System Import > CSV Import is not working for us. It created issues but a lot of fields are missing and I have to do it manually,
It is saying that users are inactive in ISP project but they are active in Jira Users Administration. We are using Jira SSO and we provision users in Jira Users Administration.
Second thing is that it is not recognizing our Request Type 'Desktop / Laptop / Printer / Scanner':
2021-03-24 12:36:16,511 INFO - Importing issue: [externalId='autoid--7964607997536862850', summary='Adrian Dixon WFH Equipment Distribution']
2021-03-24 12:36:17,029 WARN - Cannot add value [ [Desktop / Laptop / Printer / Scanner support] ] to CustomField Request Type in Issue with summary 'Adrian Dixon WFH Equipment Distribution'. Probably value was in incorrect format
This all thing with CSV importing needs a code rewrite...
Please update the bug and say that users are unable to select Request Type.
Hi Team, It is not fixed. I am still facing this problem. You have given temporary solution
Hi all,
I will be closing the ticket now, the fix has been fully rolled out. If you still experience the error/issue after that, please comment here to let us know the specific case or raise a new support case.
Thanks, Atlassian engineering.