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  1. Jira Cloud
  2. JRACLOUD-72811

CSV import fails to set user picker fields (e.g assignee, reporter, custom field)

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      Description

      Issue Summary

      CSV import (through issue navigator) fails to create issue when Reporter, Assignee or User Picker fields are set. Following error appears for validation:

      Issue is not created and same error appears if CSV import is performed.

      Steps to Reproduce

      1. Set a user picker filed/column in CSV file. For example
        summary, reporter, assignee, developer (custom field)
        Test issue, testuser, testuser, testuser
        
        • testuser is username of an existing user, issue persist if email address or accountId is being used instead
      2. Perform CSV import through Issue navigator (search issue page) > Import issues from CSV

      Expected Results

      Issue is created

      Actual Results

      • Following error appears for validation:
      • Following error appears if Reporter field is set:
        Issue can't be created due to the error/s [ The reporter specified is not a user.]
        
      • Following error appears for User Picker field (customer field):
        Issue can't be created due to the error/s [ User '<accountId>' does not exist. ]
        

      Workaround

      Import through Jira settings > System > External System Import > CSV Import

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              Assignee:
              hday Harry J.E Day 🔓
              Reporter:
              grahimi Yahya (Inactive)
              Votes:
              38 Vote for this issue
              Watchers:
              42 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: