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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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None
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Affects Version/s: None
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None
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7
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Minor
Issue Summary
When doing a site import some customers are facing a timeout after the file gets uploaded and processed.
Steps to Reproduce
- Take a backup of Jira
- Perform a site import on the destination
Expected Results
Import completes successfully.
Actual Results
Import fails at the beginning of the import process.
Error logs in the backend:
com.atlassian.jira.httpclient.impl.UnexpectedHttpResponseException: Unexpected response received from media-api-client response with status 500 .....
Workaround
Retry the import, the error is transient and doesn't seem to be consistent.
Notes
It seems to be more prominently happening for large XML files.