Site import for Jira fails with timeout

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    • 7
    • Minor

      Issue Summary

      When doing a site import some customers are facing a timeout after the file gets uploaded and processed.

      Steps to Reproduce

      1. Take a backup of Jira
      2. Perform a site import on the destination

      Expected Results

      Import completes successfully.

      Actual Results

      Import fails at the beginning of the import process.

      Error logs in the backend:

      com.atlassian.jira.httpclient.impl.UnexpectedHttpResponseException: Unexpected response received from media-api-client response with status 500
      .....
      

      Workaround

      Retry the import, the error is transient and doesn't seem to be consistent.

      Notes

      It seems to be more prominently happening for large XML files.

              Assignee:
              Hemant Bhoyar (Inactive)
              Reporter:
              Daniel Brito [Atlassian] (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: