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  1. Jira Work Management Cloud
  2. JWMCLOUD-93

User status at User Management still showing "No activity" even though the user has logged in to the instance

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    • 33
    • Severity 3 - Minor

      Issue Summary

      User status still displays No Activity even after the user already logged in to the instance. When open their profile , it show Never seen on this site

      Environment

      Cloud

      Steps to Reproduce

      1. As site-admin , invite a user
      2. Go to the user email inbox, he should receive invitation email from JIRA
      3. Complete the registration and login to the instance.
      4. Create an issue or view any issue

      Expected Results

      User status from User Management page doesn't show "No Activity" and in the profile updated with Last Seen information

      Actual Results

      User status from User Management page show "No Activity" and in the profile show "Never seen on this site"

      Notes

      It will not affect the user login. Note that the last activity data can be delayed up to 4 hours.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            [JWMCLOUD-93] User status at User Management still showing "No activity" even though the user has logged in to the instance

            Joerg made changes -
            Comment [ Managed accounts still have this problem with other products.

            Although the account has product access on another org/site, the managed user profile doesn't show these products. ]
            Hao made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 669543 ]
            Matt Di Berardino made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 32 New: 33
            SET Analytics Bot made changes -
            Support reference count Original: 31 New: 32
            SET Analytics Bot made changes -
            Support reference count Original: 29 New: 31
            SET Analytics Bot made changes -
            Support reference count Original: 25 New: 29
            Earl McCutcheon made changes -
            Link New: This issue relates to JSDCLOUD-9979 [ JSDCLOUD-9979 ]
            SET Analytics Bot made changes -
            Support reference count New: 25
            Henry Agramonte made changes -
            Resolution Original: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]

              yjutard yjutard (Inactive)
              nroslan Atiqah Roslan
              Affected customers:
              18 This affects my team
              Watchers:
              65 Start watching this issue

                Created:
                Updated:
                Resolved: