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  1. Jira Software Data Center
  2. JSWSERVER-9629

Unable to navigate to Agile Board from JIRA issue using IE8

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Details

    • Bug
    • Resolution: Won't Fix
    • Low
    • None
    • None
    • None

    Description

      Problem

      Users are unable to navigate to Agile Board by clicking on the 'Agile Board' option inside an issue using Internet Explorer 8. See image below:

      JIRA throws the following error instead:

      User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; MS-RTC LM 8; .NET4.0C; InfoPath.3; .NET4.0E)
      Timestamp: Fri, 2 Aug 2013 02:04:48 UTC
      
      Message: 'GH.AA' is null or not an object
      Line: 6
      Char: 1086
      Code: 0
      URI: https://example.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e/en_USwplyyv-1988229788/6134/39/6.2.5/_/download/batch/com.pyxis.greenhopper.jira:gh-help-analytics/com.pyxis.greenhopper.jira:gh-help-analytics.js
      
      Message: 'GH.AA' is null or not an object
      Line: 6
      Char: 1086
      Code: 0
      URI: https://example.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e/en_USwplyyv-1988229788/6134/39/6.2.5/_/download/batch/com.pyxis.greenhopper.jira:gh-help-analytics/com.pyxis.greenhopper.jira:gh-help-analytics.js
      

      Workaround

      Disable 'GH Help Analytics' module from the Atlassian GreenHopper add-on.

      Attachments

        1. agile_board.png
          24 kB
          Bruno Rosa

        Activity

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            Unassigned Unassigned
            brosa Bruno Rosa
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            Dates

              Created:
              Updated:
              Resolved: