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  1. Jira Software Data Center
  2. JSWSERVER-9629

Unable to navigate to Agile Board from JIRA issue using IE8

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      Problem

      Users are unable to navigate to Agile Board by clicking on the 'Agile Board' option inside an issue using Internet Explorer 8. See image below:

      JIRA throws the following error instead:

      User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; MS-RTC LM 8; .NET4.0C; InfoPath.3; .NET4.0E)
Timestamp: Fri, 2 Aug 2013 02:04:48 UTC

Message: 'GH.AA' is null or not an object
Line: 6
Char: 1086
Code: 0
URI: https://example.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e/en_USwplyyv-1988229788/6134/39/6.2.5/_/download/batch/com.pyxis.greenhopper.jira:gh-help-analytics/com.pyxis.greenhopper.jira:gh-help-analytics.js

Message: 'GH.AA' is null or not an object
Line: 6
Char: 1086
Code: 0
URI: https://example.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e/en_USwplyyv-1988229788/6134/39/6.2.5/_/download/batch/com.pyxis.greenhopper.jira:gh-help-analytics/com.pyxis.greenhopper.jira:gh-help-analytics.js

      Workaround

      Disable 'GH Help Analytics' module from the Atlassian GreenHopper add-on.

        1. agile_board.png
          agile_board.png
          24 kB

          Form Name

            [JSWSERVER-9629] Unable to navigate to Agile Board from JIRA issue using IE8

            Kiran (Inactive) added a comment -

            JIRA and JIRA Agile no longer support IE8

            Kiran (Inactive) added a comment - JIRA and JIRA Agile no longer support IE8

              Unassigned Unassigned
              brosa Bruno Rosa
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: