Hi intersol as commented by Peter above at 20/May/13 10:28 AM, the printing problem was tracked in this issue and the scrolling/layout issue tracked in a separate issue: GHS-8858

It seems that this bug was marked as fixed without properly testing it.

The fix does not solve the problem on non-printing mode. Check the citrix screenshot.

I created a new bug specifically for this problem.

This issue fixes report pages being truncated when printed.

While working on this issue some other areas of printing have been improved, however, please note that there are problems with the Flot graphing library trying to output full-width graphs to print. This is a known issue with the Flot project.

Previously a full-width chart such as the Burndown Chart would be clipped on the right-hand side in the printed version. That includes the chart diagram and the labels along both axes. We can fix the chart diagram not being clipped i.e. show the whole thing, but Flot is quite limited in repositioning the axes to match, leaving them in the wrong place relative to the data points in the diagram. To avoid showing incorrect data the axis ticklabels will be hidden when printing. This is less than perfect but the best option available at present. We will track the Flot project and also look into alternatives where possible.

Glad to see a root cause identified. This has negatively affected our team since we upgraded. We'll be watching this bug. Hopefully it can be addressed soon.

Issue was caused by the heights assigned to certain containers for the new scrolling system. We remove these when printing to fix the issue.

I'm going to pull the issues without epics bug out from this one so that they can be tracked separately. I have confirmed it is due to the announcement banner.

It seems so, but I cannot confirm the same about the print view (no idea).

Does removing the Announcement Banner stop the problem from occurring?

New discovery, it seems that the presence of the Information Banner can cause this, at least on normal pages, it did not test anything on print ones.

Here is an example of my information banner code:

<div class="aui-message info"><span class="aui-icon icon-info"></span>
<li>Use only LDAP credentials to login. If login fails be sure you use <A href="http://unlock.example.com">unlock.example.com</a> to unlock your account. Do not try to reset your password using Jira, it will not work.</>
<!--<li>The correct URL for accessing this site is <a href="http://jira.xc.example.com">http://jira.xc.example.com</a>.</li>-->
<li>If you have any problems with JQL filters check if they are using old usernames and fix them manually.</li>
<li>If you encounter any serious problems email <a href="mailto:xxx.yyys@example.com%3B%20aaa.bbb@example.com">jira admins</a></li>
</ul>
</div>

Scrolling is a major problem, as Jira admin I am flooded with complaints regarding this.

I do think that the problem is not specific to Print dialog and you should update the description and title accordinly.