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  1. Jira Software Data Center
  2. JSWSERVER-8769

Duplicate Custom Fields created as part of a GreenHopper upgrade

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      Summary

      This issue is another permutation of GHS-7984. As part of the GreenHopper upgrade, it creates duplicated managed fields and points GreenHopper configurations to the new fields. This presents with any of the following symptoms:

      • Sprints vanish.
      • Story Points no longer calculate correctly.
      • Inability to rank.

      Steps to Reproduce

      We're not entirely sure how to accurately replicate the problem. If you find anything, please let us know!

      Expected Results

      No duplicate fields are created upon upgrade.

      Actual Results

      Duplicated fields are created and break a large amount of GreenHopper functionality.

      Notes

      This can fixed as described in our How to Fix the Duplicate GreenHopper Custom Fields After Upgrading KB article.

          Form Name

            [JSWSERVER-8769] Duplicate Custom Fields created as part of a GreenHopper upgrade

            Bugfix Automation Bot made changes -
            Minimum Version New: 6.02
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2855758 ] New: JAC Bug Workflow v3 [ 2933714 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2542823 ] New: JAC Bug Workflow v2 [ 2855758 ]
            Ignat (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1549450 ] New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2542823 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-server fixme New: affects-cloud affects-server fixme
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: fixme New: affects-server fixme
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 909499 ] New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1549450 ]
            Oswaldo Hernandez (Inactive) made changes -
            Workflow Original: GreenHopper Kanban Workflow 20141014 [ 746846 ] New: JIRA Bug Workflow w Kanban v6 [ 909499 ]
            mtokar.adm made changes -
            Workflow Original: GreenHopper Kanban Workflow v2 [ 530537 ] New: GreenHopper Kanban Workflow 20141014 [ 746846 ]
            Michael Tokar made changes -
            Resolution New: Unsolved Mysteries [ 13 ]
            Status Original: Open [ 1 ] New: Resolved [ 5 ]

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: