SSO users can't update email due to the internal password requirement

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 8.20.23, 9.12.3
    • None
    • 8.2
    • 2
    • Severity 3 - Minor
    • 0

      Issue Summary

      This is reproducible on Data Center: YES

      Steps to Reproduce

      1. Enable SSO on Jira
      2. Log in with SSO
      3. Try to update the current user email by accessing its profile
      4. Jira will ask for the internal password, but most users won't know it as they are logging in with SSO. sometimes internal login is even disabled.

      Expected Results

      All users, including SSO users, are able to update their e-mail addresses.

      Actual Results

      SSO users are not able to update their e-mail addresses by theirself

      Workaround

      Admins can manually update through the user section.

              Assignee:
              Unassigned
              Reporter:
              Lucas (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated: