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Bug
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Resolution: Fixed
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High (View bug fix roadmap)
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9.6.0, 9.7.1, 9.10.0, 9.12.0
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None
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9.06
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2
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Severity 2 - Major
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9
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Issue Summary
This is reproducible on Data Center: (yes)
There are reports from the field that after the upgrade to 9.7.1 the Programs inside JPO are throwing 404 errors and are inaccessible, I can replicate the issue on 9.6.0 by only adding a multiple-choice custom field to an existing Program.
Steps to Reproduce
- Create a Program with 2 or more Plans
- Create a custom field (multiple-choice) with 4 or more options
- Add the custom field to the existing Program
- Try to access the Program
Expected Results
As a Jira admin we expect to be able to add a custom field multiple-choice or continue using the existing Programs that are attached to this type of field
Note: Per the link below it should be supportable.
Actual Results
The below exception is thrown on the screen (screenshot below)
Note: There are no entries on Jira log, only access.log will show the 404 error while accessing the /rest/jpo/1.0/customfield/getOptions endpoint
404 No response available. =============== === Request === =============== URL: /j960/rest/jpo/1.0/customfield/getOptions Type: POST Status: 404 Data: "{\"optionIds\":[\"10402\",\"10404\"]}" =================== === Client Info === =================== User agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Local time: Wed Nov 22 2023 14:19:02 GMT-0300 (Brasilia Standard Time) =================== === Plugin Info === =================== Plugin build: 9.6.0 =================== === System Info === =================== Jira Title: Jira Jira Version: 9.6.0 Agile Version: 9.6.0
Workaround
The only known workaround is to remove the custom field causing the error.
- is caused by
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- Closed
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- is cloned by
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WCAT-444 You do not have permission to view this issue
- mentioned in
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Page Failed to load
[JSWSERVER-25434] Adding a multiple-choice custom field to a Program, will make it inaccessible
We experience the same error and is reproducible on Data Center 9.12.0 for Select list (single choice) field.
Update existing program plan by adding custom field is throwing a 404 error.
After removing the custom field the program is accessible again.
404 No response available. =============== === Request === =============== URL: /rest/jpo/1.0/customfield/getOptions Type: POST Status: 404 Data: "{\"optionIds\":[\"14516\",\"14517\",\"14518\",\"14519\",\"14520\"]}" =================== === Client Info === =================== User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36 Local time: Tue Jan 09 2024 10:40:20 GMT+0100 (Central European Standard Time) =================== === Plugin Info === =================== Plugin build: 9.12.0 =================== === System Info === =================== Jira Title: Jira Jira Version: 9.12.0 Agile Version: 9.12.0
changing WAITING_FOR_RELEASE to CLOSED as 9.12.2 has been released