Custom Template may be Lost

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    • Type: Bug
    • Resolution: Fixed
    • Priority: High
    • 5.5
    • Affects Version/s: 4.3.1, 4.4
    • Component/s: Board configuration
    • Environment:

      JIRA 4.0.2 + GH 4.3.1
      JIRA 4.1 + GH 4.4

    • 4.03

      Symptom

      So far, this problem still can't be reproduced, however it quite seems like in a specific scenario the custom template may get lost.

      According to the investigation of onhand cases, it's different from deleting template from UI that the all settings of lost custom templates are still saved in database, however 'CUSTOM_TEMPLATES' definition is lost in 'GH_GONFIGURATION' property.

      select propertyvalue from propertytext 
where id in (select id from propertyentry where entity_name='GreenHopper' and property_key='GH_CONFIGURATION');

      workaround

      • Find the # of missing custom template, manually update GH general settings in database to add the 'CUSTOM_TEMPLATES' back to 'GH_CONFIGURATION'

              Assignee:
              Nicholas Muldoon [Atlassian]
              Reporter:
              Kelson Ren
              Votes:
              3 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: