Uploaded image for project: 'Jira Software Data Center'
  1. Jira Software Data Center
  2. JSWSERVER-21483

Uploading any file with Korean or Russian characters doesn't work in Safari

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 8.13.1, 8.20.10
    • Issue - Comments
    • None

    Description

      Issue Summary

      Uploading any file with Korean or Russian characters either with "Drag & Drop" or "Insert file and Images" will not work in Jira, as a result, it will show up as "Unknown Attachment".

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Open Jira Issue in Safari
      2. Drag the PNG file having Russian or Korean characters in the filename into the issue
      3. Add the attachment to the comment as a picture
      4. Post the comment

      Expected Results

      The picture should be displayed as picture

      Actual Results

      The picture is shown as below:

      Tested in Safari Version 16.0 (17614.1.25.9.10, 17614). It is reported that the issue is reproducing on all versions of Safari

      Workaround

      Rename file to remove Korean/Russian characters (or replace with english) and reattach 

      OR

      Use another browser (not Safari) when uploading the file

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              Unassigned Unassigned
              e68278496e06 Alex O
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              Dates

                Created:
                Updated: