Details
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Bug
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Resolution: Unresolved
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Low
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None
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8.13.1, 8.20.10
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None
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8.13
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1
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Severity 3 - Minor
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Description
Issue Summary
Uploading any file with Korean or Russian characters either with "Drag & Drop" or "Insert file and Images" will not work in Jira, as a result, it will show up as "Unknown Attachment".
This is reproducible on Data Center: yes
Steps to Reproduce
- Open Jira Issue in Safari
- Drag the PNG file having Russian or Korean characters in the filename into the issue
- Add the attachment to the comment as a picture
- Post the comment
Expected Results
The picture should be displayed as picture
Actual Results
The picture is shown as below:
Tested in Safari Version 16.0 (17614.1.25.9.10, 17614). It is reported that the issue is reproducing on all versions of Safari
Workaround
Rename file to remove Korean/Russian characters (or replace with english) and reattach
OR
Use another browser (not Safari) when uploading the file
Attachments
Issue Links
- relates to
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CONFSERVER-52720 Uploading File Name with Korean/Swedish/Russian Characters fail in Safari Browser
- Gathering Impact