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  1. Jira Software Data Center
  2. JSWSERVER-20930

License compatibility documentation is incomplete

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      Issue Summary

      https://confluence.atlassian.com/adminjiraserver084/license-compatibility-979404319.html references an error "The license could not be installed" when attempting to upgrade a license to DC; The suggested steps there only advice customer to use JIRA Eval license as an intermediate step before upgrade the license to DC version

      This doesn't work in all scenarios. For example, if JIRA Service Desk and JIRA Software Apps are present, customers will run into this issue with the same error:
      https://confluence.atlassian.com/jirakb/incompatible-message-when-applying-dc-evaluation-license-keys-1018765662.html

      They may also run into this error as well:
      https://confluence.atlassian.com/jirakb/jira-throws-error-when-pasting-a-different-license-type-from-the-current-license-type-935373427.html

      Steps to Reproduce

      1. Open the article

      Expected Results

      If the documentation is referencing an error, then it should suggest all potential known causes and solutions

      Actual Results

      It only suggests one solution, which is not applicable to all cases

      Workaround

      Customers need to contact support to resolve this rather trivial issue

          Form Name

            [JSWSERVER-20930] License compatibility documentation is incomplete

            Daria Shatsylo (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 708527 ]
            Jacek Krawczyk (Inactive) made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            set-jac-bot made changes -
            Fixed in Long Term Support Release/s New: [Download 7.13, 8.5|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Jacek Krawczyk (Inactive) made changes -
            Fix Version/s New: 8.15.0 [ 92947 ]
            Jacek Krawczyk (Inactive) made changes -
            Fix Version/s New: 8.17.0 [ 94802 ]
            Fix Version/s New: 8.16.0 [ 94593 ]
            Fix Version/s New: 8.14.0 [ 92898 ]
            Fix Version/s New: 8.13.0 [ 91997 ]
            Fix Version/s New: 8.5.0 [ 87495 ]
            Fix Version/s New: 7.13.0 [ 81292 ]
            Jacek Krawczyk (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 554403 ]
            Tomasz Prus made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Tomasz Prus made changes -
            Assignee New: Jacek Krawczyk [ 2cd4b6cecf0f ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Bugfix Automation Bot made changes -
            Introduced in Version New: 8.16

              2cd4b6cecf0f Jacek Krawczyk (Inactive)
              soslopov Sergey
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated: