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  1. Jira Software Server and Data Center
  2. JSWSERVER-20897

Unable to add users as Jira software board admin via board settings for migrated data from Cloud. Error: "Ug" is not a valid user

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    Details

    • Type: Bug
    • Status: Gathering Impact (View Workflow)
    • Priority: Low
    • Resolution: Unresolved
    • Affects Version/s: 8.13.5
    • Fix Version/s: None
    • Component/s: Board configuration
    • Labels:
      None

      Description

      Summary

      After recently migrating from Jira Cloud to Server or Data Center, unable to add new users as Jira software board administrator via board settings, the following error is thrown:

      Error:
      "Ug" is not a valid user.

      This is caused by the data set introduced in Cloud: https://jira.atlassian.com/browse/JSWCLOUD-20732

      Steps to Reproduce

      • Have a Cloud instance with users created around Sep~Oct 2020;
      • Export an XML Backup from this instance and migrate to Server
      • Try to add a new user as a board admin in any Jira software board;
      • Jira will throw "Ug" is not a valid user. error
      • Querying the app_user table looking for that user lower_user_name we should find the following:
        ID user_key lower_user_name
        11054 ug:1287e681-a24c-44ec-bac7-e72ad966a9a2 psouza

      Expected Results

      Jira should either convert those user_keys to the Data Center pattern during the export/import, or have the same bug fix implemented that will work with those 'ug:' user_keys.

      Actual Results

      The following error message is seen upon adding a user:

      Workaround

      It is possible to workaround this issue following the KB article:
      https://confluence.atlassian.com/jirakb/ug-is-not-a-valid-user-error-while-adding-user-as-a-board-admin-1047554310.html

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              Assignee:
              Unassigned Unassigned
              Reporter:
              psouza Pedro Souza
              Votes:
              3 Vote for this issue
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              6 Start watching this issue

                Dates

                Created:
                Updated: