Problem Definition

Missing Rank field(s) value(s) in the "AO_60DB71_LEXORANK" table can cause Ranking action (move issues up/down) to fail on Jira agile board.

• Issues with Rank values missing and while trying to re-rank the issue on the Agile Board we get this error on the UI:
  • Missing issue ID 15810 (PRG-123)

    jira854=# SELECT * FROM "AO_60DB71_LEXORANK" WHERE "ISSUE_ID" = '15810';
     BUCKET | FIELD_ID | ID | ISSUE_ID | LOCK_HASH | LOCK_TIME | RANK | TYPE
    --------+----------+----+----------+-----------+-----------+------+------
    (0 rows)
    

  • Trying rank this issue will throw this error in the UI
    
• Currently Lexorank integrity checker does not identify these missing rank issues, all checks are green :
  

Suggested Solution

Having this check with a reported number of issues that should have a Rank value but doesn't will help with the following:

1. make it clear why we're getting this error on the UI
2. take necessary action (reindex) on the issue to build a rank field value

Workaround

• Run this SQL query to identify the issues missing a Rank field value in the table:

  SELECT jiraissue.id FROM jiraissue LEFT OUTER JOIN "AO_60DB71_LEXORANK" ON jiraissue.id = "AO_60DB71_LEXORANK"."ISSUE_ID" AND "AO_60DB71_LEXORANK"."FIELD_ID" = '<RANK_CF_ID>' WHERE "AO_60DB71_LEXORANK"."ISSUE_ID" IS NULL;

• Depending on the number of issue IDs returned in the query you can either:
  • Make a test modification on the issue (add a comment, transition the issue etc.)
  • a couple issues?: Manually run this REST call to index the issue:

    POST https://<BASE-URL>/rest/api/2/reindex/issue?issueId=<$ISSUE_ID>

  • 100s of issues?: Write a small script and hit the above API for each issue IDs
  • 1000s and more?: Run a lock and reindexing

Technically, you can run any reindexing operation for this issue id(s) returned. However, based on the situation you're in you can choose from the options above.