Uploaded image for project: 'Jira Software Data Center'
  1. Jira Software Data Center
  2. JSWSERVER-20625

copy/paste of image into comment in a transition screen is broken

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      Issue Summary

      Copy/paste of image into comment in a transition screen is broken
      While commenting an issue in the issue view it is possible to copy/paste by using CTRL+Z an image in both Text and Visual Mode, to get it automatically added to the comment. In Text Mode the image is converted in thumbnail while in Visual Mode the image is uploaded with his real size.
      While copy/pasting the image in a comment in a transition screen, the functionality is broken. In Text Mode pressing CTRL+Z does nothing while in Visual Mode the image seems to get inserted but after triggering/confirming the transition, the image is not available and appear broken.

      Steps to Reproduce

      1. Transition an issue that has a screen set for that transition
      2. In the transition screen comment field copy paste an image by pressing CTRL+Z in Text Mode
      3. In Text Mode observe that pressing CTRL+Z does nothing
      4. In Visual Mode observe that pressing CTRL+Z actually attach the image, but then after transitioning/confirming the screen, the image is not actually attached and show as broken:

      Expected Results

      Image should be inserted by pressing CTRL+Z

      Actual Results

      Image is not attached

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. attach-image-during-transition-error.mov
          38.51 MB
        2. Screenshot 2020-07-08 at 11.15.49.png
          Screenshot 2020-07-08 at 11.15.49.png
          11 kB

            [JSWSERVER-20625] copy/paste of image into comment in a transition screen is broken

            Jon Haakon Ariansen added a comment - - edited

            If it is possible to add inline images when commenting the issue, there should be no reason why this shouldn't work commenting using the transition function.

            Now you first have to do a comment and then afterwards change transition generating to emails.

            This should be prioritized.

             

            I see that this ticket concerns Jira server, but the problem concerns Jira Cloud as well.

            Jon Haakon Ariansen added a comment - - edited If it is possible to add inline images when commenting the issue, there should be no reason why this shouldn't work commenting using the transition function. Now you first have to do a comment and then afterwards change transition generating to emails. This should be prioritized.   I see that this ticket concerns Jira server, but the problem concerns Jira Cloud as well.

              Unassigned Unassigned
              tmarchionni@atlassian.com Tiziana Marchionni
              Affected customers:
              14 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated: