[JSWSERVER-20183] Jira throws Javascript error while loading large number of versions

Type: Bug
Resolution: Fixed
Priority: High (View bug fix roadmap)
Fix Version/s: 8.9.0, 8.5.7
Affects Version/s: 8.2.3, 8.3.1, 8.5.5
Component/s: AgileBoard, Board configuration
Labels:

Fixed in Long Term Support Release/s:

Download 8.5
Introduced in Version:
8.02
Support reference count:
10
Symptom Severity:
Severity 2 - Major
UIS:
11
Bug Fix Policy:
View Atlassian Server bug fix policy

Issue Summary

When a board is configured to load large number of versions, Jira will throw following Javascript error:

Cannot read property 'key' of undefined

For Firefox, the error will be:

Exception: TypeError: t.project is undefined

Environment

Jira 8.2.3
Jira 8.3.1

Steps to Reproduce

Use Data Generator to create 400+ versions associated with issues from multiple projects.

Create a Kanban board with a complex filter. Eg:

Project = "Sample Kanban Project" OR "Team" = MyTeam1 ORDER BY Rank ASC

Save the filter and access the board.

Expected Results

The board loads all the versions from the projects and no Javascript error shown.

Actual Results

Following Javascript shown when users clicked on the Versions panel and no versions are shown:

TypeError: Cannot read property 'key' of undefined
at t.sort (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:2144:1799)
at Array.sort ()
at t.getUnreleasedVersionList (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:2144:2002)
at Object.n.renderVersions (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:3209:2046)
at Object.n.updateView (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:3209:1842)
at Object.G.setVersionData (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:2971:6364)

Workaround

Reduced the number of versions retrieved by the board, by adjusting its JQL.

mentioned in: Page Failed to load

Armando Neto made changes - 22/Feb/2021 5:22 PM

Description

Original: h3. Issue Summary

When a board is configured to load large number of versions, Jira will throw following Javascript error:

{code}
Cannot read property 'key' of undefined
{code}

For Firefox, the error will be:

{code}
Exception: TypeError: t.project is undefined
{code}

h3. Environment

* Jira 8.2.3
* Jira 8.3.1

h3. Steps to Reproduce

# Use Data Generator to create 400+ versions associated with issues from multiple projects.
# Create a Kanban board with a complex filter. Eg:
{code}
Project = "Sample Kanban Project" OR "Team" = MyTeam1 ORDER BY Rank ASC
{code}
# Save the filter and access the board.

h3. Expected Results

The board loads all the versions from the projects and no Javascript error shown.

h3. Actual Results

Following Javascript shown when users clicked on the Versions panel and no versions are shown:

{code}
TypeError: Cannot read property 'key' of undefined
at t.sort (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:2144:1799)
at Array.sort ()
at t.getUnreleasedVersionList (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:2144:2002)
at Object.n.renderVersions (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:3209:2046)
at Object.n.updateView (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:3209:1842)
at Object.G.setVersionData (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:2971:6364)
{code}

h3. Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available

New: h3. Issue Summary

When a board is configured to load large number of versions, Jira will throw following Javascript error:

{code}
Cannot read property 'key' of undefined
{code}

For Firefox, the error will be:

{code}
Exception: TypeError: t.project is undefined
{code}

h3. Environment

* Jira 8.2.3
* Jira 8.3.1

h3. Steps to Reproduce

# Use Data Generator to create 400+ versions associated with issues from multiple projects.
# Create a Kanban board with a complex filter. Eg:
{code}
Project = "Sample Kanban Project" OR "Team" = MyTeam1 ORDER BY Rank ASC
{code}
# Save the filter and access the board.

h3. Expected Results

The board loads all the versions from the projects and no Javascript error shown.

h3. Actual Results

Following Javascript shown when users clicked on the Versions panel and no versions are shown:

{code}
TypeError: Cannot read property 'key' of undefined
at t.sort (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:2144:1799)
at Array.sort ()
at t.getUnreleasedVersionList (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:2144:2002)
at Object.n.renderVersions (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:3209:2046)
at Object.n.updateView (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:3209:1842)
at Object.G.setVersionData (http://jira.megatron.com/vicky/s/9f56a5d58c111bc9e717d7de0ec9a795-CDN/ja95af/802003/7d70430a169e8519cad06ce4e13e018c/c4326ed06a07e0809f98015721255e8e/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-MY:2971:6364)
{code}

h3. Workaround

Reduced the number of versions retrieved by the board, by adjusting its JQL.

set-jac-bot made changes - 16/Jul/2020 11:10 AM

Fixed in Long Term Support Release/s

New: [Download 8.5|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]

Marcin Barzyk made changes - 16/Jul/2020 8:37 AM

Fix Version/s

New: 8.5.7 [ 92115 ]

Andriy Yakovlev [Atlassian] made changes - 10/Jul/2020 10:31 AM

Affects Version/s

New: 8.5.5 [ 91600 ]

Moses Thomas added a comment - 10/Jul/2020 10:13 AM

Dear Atlassian,

Please also add affected version 8.5.1

Kind regards,
Moses

Moses Thomas added a comment - 10/Jul/2020 10:13 AM Dear Atlassian, Please also add affected version 8.5.1 Kind regards, Moses

Dmytro Borshchov added a comment - 25/Jun/2020 12:01 PM

pastoraznar.francisco Sure, the version would be mentioned in fixed versions.

Dmytro Borshchov added a comment - 25/Jun/2020 12:01 PM pastoraznar.francisco Sure, the version would be mentioned in fixed versions.

Paco Pastor added a comment - 23/Jun/2020 6:42 AM - edited

Will this ticket be updated if you backported this solution to the current Enterprise release version (8.5.X)?

Best regards.

Paco Pastor added a comment - 23/Jun/2020 6:42 AM - edited Will this ticket be updated if you backported this solution to the current Enterprise release version (8.5.X)? Best regards.

Tomasz Majcher made changes - 18/Jun/2020 6:08 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 489804 ]

Andriy Yakovlev [Atlassian] made changes - 08/Jun/2020 3:14 PM

Labels

Original: flash warranty

New: flash lts-backport warranty

Paco Pastor added a comment - 04/Jun/2020 7:26 AM

We've detected this problem in production -> 8.5.1. Should't be solved in a new release of this enterprise version rather than in a completly new version like 8.9.0?

Best regards.

Paco Pastor added a comment - 04/Jun/2020 7:26 AM We've detected this problem in production -> 8.5.1. Should't be solved in a new release of this enterprise version rather than in a completly new version like 8.9.0? Best regards.

Assignee:: Dmytro Borshchov

Reporter:: Vicknesh Shanmugam (Inactive)

Affected customers:: 7 This affects my team

Watchers:: 19 Start watching this issue

Created:: 12/Aug/2019 1:55 PM

Updated:: 22/Feb/2021 5:23 PM

Resolved:: 20/May/2020 8:43 AM

Jira Software Data Center

Details

Description

Issue Summary

Environment

Steps to Reproduce

Expected Results

Actual Results

Workaround

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Forms

Activity

Collapse comment: Moses Thomas added a comment - 10/Jul/2020 10:13 AM

Expand comment: Moses Thomas added a comment - 10/Jul/2020 10:13 AM

Collapse comment: Dmytro Borshchov added a comment - 25/Jun/2020 12:01 PM

Expand comment: Dmytro Borshchov added a comment - 25/Jun/2020 12:01 PM

Collapse comment: Paco Pastor added a comment - 23/Jun/2020 6:42 AM, Edited by Paco Pastor - 23/Jun/2020 6:43 AM

Expand comment: Paco Pastor added a comment - 23/Jun/2020 6:42 AM, Edited by Paco Pastor - 23/Jun/2020 6:43 AM

Collapse comment: Paco Pastor added a comment - 04/Jun/2020 7:26 AM

Expand comment: Paco Pastor added a comment - 04/Jun/2020 7:26 AM

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