[JSWSERVER-19975] Clicking an issue in the Active sprints board causes an exception to be thrown while rendering the Issue Detail View

Type: Bug
Resolution: Fixed
Priority: High (View bug fix roadmap)
Fix Version/s: 8.2.3, 8.3.0
Affects Version/s: 8.0.0, 8.1.0, 8.0.1, 8.0.2, 8.1.1, 8.2.0, 8.2.1, 8.2.2
Component/s: Scrum Board
Labels:
- flash
- warranty

Introduced in Version:
8
Support reference count:
5
Symptom Severity:
Severity 3 - Minor
UIS:
11
Bug Fix Policy:
View Atlassian Server bug fix policy

Issue Summary

Seemingly random exception being thrown in the Backlog and Active sprint boards when rendering the Issue Detail View.

Environment

Jira Software 8.0.2
Database: PostgreSQL 9.6
Client OS: macOS Mojave, Windows 10
Browser: latest Safari, Firefox and Chrome

Steps to Reproduce

Choose Projects and go to any Software project
Choose Active sprint in the sidebar
Choose Reports in the sidebar
Select a few arbitrary reports
Head back to either Backlog or Active sprint boards
Select an issue to load the Issue Detail View

Expected Results

Issue Detail View to always render without problems.

Actual Results

Eventually, the below exception is thrown in the UI:

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details
Exception: Uncaught TypeError: GH.tpl.detailview.renderIssueDetailsSkeleton is not a function
Resource: http://localhost:8080/s/70013ee01bc032169511c5c20234a2db-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/c7963662d6b50b28d40d88d77c59f1b8/_/download/contextbatch/js/gh-rapid-report,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-BR
Line: 6320
Column: 4459
Environment
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.121 Safari/537.36
Stack trace
TypeError: GH.tpl.detailview.renderIssueDetailsSkeleton is not a function
at a. (http://localhost:8080/s/70013ee01bc032169511c5c20234a2db-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/c7963662d6b50b28d40d88d77c59f1b8/_/download/contextbatch/js/gh-rapid-report,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-BR:6320:4459)
at c (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:22895)
at Object.fireWith [as resolveWith] (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:23652)
at a.(anonymous function) (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:24631)
at c (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:22895)
at Object.fireWith [as resolveWith] (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:23652)
at http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:124:2370
at http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:100:9642
at Y (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:100:1435)
at Z (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:100:1530)

Notes

After being thrown for the first time, it gets more frequent.

Workaround

A refresh momentarily helps to get rid off of the message displayed on the UI. It may appear again.

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Issue_Detail_View_RenderException.png
01/Apr/2019 2:44 PM
427 kB
Rafael Parmigiani

mentioned in: Page Failed to load

relates to: FLASH-1443 You do not have permission to view this issue

Form Name

Karan Ahuja made changes - 21/Jan/2025 9:44 AM

Remote Link

Original: This issue links to "FLASH-1443 (Bulldog)" [ 417843 ]

New: This issue links to "FLASH-1443 (JIRA Server (Bulldog))" [ 417843 ]

SET Analytics Bot made changes - 10/Jul/2019 12:46 AM

UIS

Original: 10

New: 11

Przemyslaw Czuj (Inactive) made changes - 09/Jul/2019 5:24 PM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

SET Analytics Bot made changes - 09/Jul/2019 12:32 AM

UIS

Original: 11

New: 10

SET Analytics Bot made changes - 06/Jul/2019 12:10 AM

UIS

Original: 4

New: 11

Bugfix Automation Bot made changes - 19/Jun/2019 2:01 PM

Support reference count

Original: 4

New: 5

Kishok Sereedaren (Inactive) made changes - 19/Jun/2019 9:36 AM

Comment

[ A comment with security level 'atlassian-staff' was removed. ]

Dmytro Borshchov added a comment - 14/Jun/2019 8:36 AM

Fix goes to 8.2.3 and 8.3.0 versions

Dmytro Borshchov added a comment - 14/Jun/2019 8:36 AM Fix goes to 8.2.3 and 8.3.0 versions

Dmytro Borshchov made changes - 14/Jun/2019 8:10 AM

Status

Original: In Progress [ 3 ]

New: Waiting for Release [ 12075 ]

Dmytro Borshchov made changes - 14/Jun/2019 8:10 AM

Status

Original: Needs Triage [ 10030 ]

New: In Progress [ 3 ]

Assignee:: Dmytro Borshchov

Reporter:: Rafael Parmigiani

Affected customers:: 14 This affects my team

Watchers:: 20 Start watching this issue

Created:: 01/Apr/2019 2:43 PM

Updated:: 21/Jan/2025 9:44 AM

Resolved:: 09/Jul/2019 5:24 PM

Details

Description

Issue Summary

Environment

Steps to Reproduce

Expected Results

Actual Results

Notes

Workaround

Attachments

Attachments

Issue Links

Forms

Activity

Collapse comment: Dmytro Borshchov added a comment - 14/Jun/2019 8:36 AM

Expand comment: Dmytro Borshchov added a comment - 14/Jun/2019 8:36 AM

People

Dates

Backbone Issue Sync