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  1. Jira Software Server and Data Center
  2. JSWSERVER-19975

Clicking an issue in the Active sprints board causes an exception to be thrown while rendering the Issue Detail View

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    Details

      Description

      Issue Summary

      Seemingly random exception being thrown in the Backlog and Active sprint boards when rendering the Issue Detail View.

      Environment

      Jira Software 8.0.2
      Database: PostgreSQL 9.6
      Client OS: macOS Mojave, Windows 10
      Browser: latest Safari, Firefox and Chrome

      Steps to Reproduce

      1. Choose Projects and go to any Software project
      2. Choose Active sprint in the sidebar
      3. Choose Reports in the sidebar
      4. Select a few arbitrary reports
      5. Head back to either Backlog or Active sprint boards
      6. Select an issue to load the Issue Detail View

      Expected Results

      Issue Detail View to always render without problems.

      Actual Results

      Eventually, the below exception is thrown in the UI:

      An error occurredHide…
      
      Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
      
      Details
      Exception: Uncaught TypeError: GH.tpl.detailview.renderIssueDetailsSkeleton is not a function
      Resource: http://localhost:8080/s/70013ee01bc032169511c5c20234a2db-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/c7963662d6b50b28d40d88d77c59f1b8/_/download/contextbatch/js/gh-rapid-report,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-BR
      Line: 6320
      Column: 4459
      Environment
      Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.121 Safari/537.36
      Stack trace
      TypeError: GH.tpl.detailview.renderIssueDetailsSkeleton is not a function
      at a. (http://localhost:8080/s/70013ee01bc032169511c5c20234a2db-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/c7963662d6b50b28d40d88d77c59f1b8/_/download/contextbatch/js/gh-rapid-report,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-BR:6320:4459)
      at c (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:22895)
      at Object.fireWith [as resolveWith] (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:23652)
      at a.(anonymous function) (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:24631)
      at c (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:22895)
      at Object.fireWith [as resolveWith] (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:23652)
      at http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:124:2370
      at http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:100:9642
      at Y (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:100:1435)
      at Z (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:100:1530)
      

      Notes

      After being thrown for the first time, it gets more frequent.

      Workaround

      A refresh momentarily helps to get rid off of the message displayed on the UI. It may appear again.

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              Assignee:
              dborshchov Dmytro Borshchov
              Reporter:
              rparmigiani Rafael Parmigiani
              Votes:
              14 Vote for this issue
              Watchers:
              17 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: