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Bug
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Resolution: Fixed
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High
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8.0.0, 8.1.0, 8.0.1, 8.0.2, 8.1.1, 8.2.0, 8.2.1, 8.2.2
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8
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5
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Severity 3 - Minor
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11
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Issue Summary
Seemingly random exception being thrown in the Backlog and Active sprint boards when rendering the Issue Detail View.
Environment
Jira Software 8.0.2
Database: PostgreSQL 9.6
Client OS: macOS Mojave, Windows 10
Browser: latest Safari, Firefox and Chrome
Steps to Reproduce
- Choose Projects and go to any Software project
- Choose Active sprint in the sidebar
- Choose Reports in the sidebar
- Select a few arbitrary reports
- Head back to either Backlog or Active sprint boards
- Select an issue to load the Issue Detail View
Expected Results
Issue Detail View to always render without problems.
Actual Results
Eventually, the below exception is thrown in the UI:
An error occurredHide… Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues. Details Exception: Uncaught TypeError: GH.tpl.detailview.renderIssueDetailsSkeleton is not a function Resource: http://localhost:8080/s/70013ee01bc032169511c5c20234a2db-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/c7963662d6b50b28d40d88d77c59f1b8/_/download/contextbatch/js/gh-rapid-report,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-BR Line: 6320 Column: 4459 Environment Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.121 Safari/537.36 Stack trace TypeError: GH.tpl.detailview.renderIssueDetailsSkeleton is not a function at a. (http://localhost:8080/s/70013ee01bc032169511c5c20234a2db-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/c7963662d6b50b28d40d88d77c59f1b8/_/download/contextbatch/js/gh-rapid-report,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-BR:6320:4459) at c (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:22895) at Object.fireWith [as resolveWith] (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:23652) at a.(anonymous function) (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:24631) at c (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:22895) at Object.fireWith [as resolveWith] (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:65:23652) at http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:124:2370 at http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:100:9642 at Y (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:100:1435) at Z (http://localhost:8080/s/6f2dec1caca1fe97cff95d415aeff423-CDN/-btxz5s/800010/6411e0087192541a09d88223fb51a6a0/527ab6cb8db8e0b715fcef781f7fd0ca/_/download/contextbatch/js/_super/batch.js?locale=en-BR:100:1530)
Notes
After being thrown for the first time, it gets more frequent.
Workaround
A refresh momentarily helps to get rid off of the message displayed on the UI. It may appear again.
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