Details
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Bug
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Resolution: Unresolved
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Highest
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None
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7.6.8, 7.11.2, 7.13.1, 8.5.6, 8.13.10, 8.20.11, 9.11.2, 9.12.1
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7.06
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64
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Severity 2 - Major
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135
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Description
Issue Summary
REST API request /rest/ical/1.0/ical/config/query/options is taking a long time to return the full set of data that cause the JIRA event creation on Confluence team calendar fails with the timeout error.
Environment
Large Jira instance with
- 2000+ projects, or
- 30000+ search filters
Steps to Reproduce
- Configure 2000 projects and 30,000 filters in Jira
- Go to Confluence, create a Calendar event that pulls in Jira projects
Expected Results
Correctly allow the user to choose the Jira project and proceed without error.
Actual Results
The below exception is thrown in the atlassian-confluence.log file:
2019-07-24 04:37:44,960 ERROR [http-nio-8080-exec-1] [calendar3.rest.ExceptionMappers.GeneralExceptionMapper] getResponseError General exception happen on calendar resources -- referer: https://confluence/display/ZTEST/calendar/xxxxxxx-9b64-44c5-8a93-810942e14566?calendarName=Release%20Calendar | url: /rest/calendar-services/1.0/calendar/jira/xxxxxxx-cefa-3cdd-9508-4a4945627d9a/query/options.json | userName: admin com.atlassian.sal.api.net.ResponseException: java.net.SocketTimeoutException: Read timed out
access_log of Jira show:
10.0.0.111 252x3288526x4 admin [15/Aug/2019:04:17:18 +0000] http-nio-8080-exec-1 admin "GET /rest/ical/1.0/ical/config/query/options?_=1111111111&xoauth_requestor_id=admin HTTP/1.1" 200 511689 293768 "-" "Apache-HttpClient/4.5.5 (Java/1.8.0)" "xxxxx"
293768 = 4 minutes 54 seconds
Notes
/rest/ical/1.0/ical/config/query/options contains the following data
- List of projects
- List of Search filters
- Names of viewable fields
Workaround
Increase the timeout for the calendar connection as mentioned in the KB article JIRA Calendar Read Timed Out.
Attachments
Issue Links
- is related to
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- Closed
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- links to
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