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  1. Jira Software Server and Data Center
  2. JSWSERVER-16764

Slow /rest/ical/1.0/ical/config/query/options times out for Team Calendar

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Details

    • Bug
    • Status: Gathering Impact (View Workflow)
    • Low
    • Resolution: Unresolved
    • 7.6.8, 7.11.2, 7.13.1, 8.5.6
    • None
    • REST API

    Description

      Issue Summary

      REST API request /rest/ical/1.0/ical/config/query/options is taking a long time to return the full set of data that cause the JIRA event creation on Confluence team calendar fails with the timeout error.

      Environment

      Large Jira instance with

      • 2000+ projects, or
      • 30000+ search filters

      Steps to Reproduce

      1. Configure 2000 projects and 30,000 filters in Jira
      2. Go to Confluence, create a Calendar event that pulls in Jira projects

      Expected Results

      Correctly allow the user to choose the Jira project and proceed without error.

      Actual Results

      The below exception is thrown in the atlassian-confluence.log file:

      2019-07-24 04:37:44,960 ERROR [http-nio-8080-exec-1] [calendar3.rest.ExceptionMappers.GeneralExceptionMapper] getResponseError General exception happen on calendar resources
       -- referer: https://confluence/display/ZTEST/calendar/xxxxxxx-9b64-44c5-8a93-810942e14566?calendarName=Release%20Calendar | url: /rest/calendar-services/1.0/calendar/jira/xxxxxxx-cefa-3cdd-9508-4a4945627d9a/query/options.json | userName: admin
      com.atlassian.sal.api.net.ResponseException: java.net.SocketTimeoutException: Read timed out
      

      access_log of Jira show:

      10.0.0.111 252x3288526x4 admin [15/Aug/2019:04:17:18 +0000] http-nio-8080-exec-1 admin "GET /rest/ical/1.0/ical/config/query/options?_=1111111111&xoauth_requestor_id=admin HTTP/1.1" 200 511689 293768 "-" "Apache-HttpClient/4.5.5 (Java/1.8.0)" "xxxxx"
      

      293768 = 4 minutes 54 seconds

      Notes

      /rest/ical/1.0/ical/config/query/options contains the following data

      • List of projects
      • List of Search filters
      • Names of viewable fields

      Workaround

      Increase the timeout for the calendar connection as mentioned in the KB article JIRA Calendar Read Timed Out.

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              Unassigned Unassigned
              yilinmo Yilin (Inactive)
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              Dates

                Created:
                Updated: