[JSWSERVER-16572] Opening a Kanban board and adding/editing comment throws 'TypeError: Object doesn't support this action' error in IE 11 - Create and track feature requests for Atlassian products.

Type: Bug
Resolution: Fixed
Priority: Highest (View bug fix roadmap)
Fix Version/s: 7.10.0, 7.9.2, 7.6.6, 7.7.4, 7.8.4
Affects Version/s: 7.3.8, 7.8.2, 7.6.5, 7.7.3, 7.8.3, 7.9.1
Component/s: AgileBoard
Labels:
- triaged
- warranty

Fixed in Long Term Support Release/s:

Download 7.6
Introduced in Version:
7.03
Support reference count:
47
Symptom Severity:
Severity 1 - Critical
UIS:
281
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

Hide

Atlassian Update – 30 May 2018

Hi everyone,

Thank you for watching and commenting on this issue.
As the issue of a on top of our priority the team has just shipped Jira 7.7.4, 7.8.4, 7.9.2 with the fix.

Pleased to announced that Jira 7.10.0 release and Jira 7.6.6 Enterprise Release has been shipped too, both version contain the fix as well.

Feel free to reach out with any questions.

Regards,
Ignat Alexeyenko
Jira Bugmaster

Show
Atlassian Update – 30 May 2018 Hi everyone, Thank you for watching and commenting on this issue. As the issue of a on top of our priority the team has just shipped Jira 7.7.4, 7.8.4, 7.9.2 with the fix. Pleased to announced that Jira 7.10.0 release and Jira 7.6.6 Enterprise Release has been shipped too, both version contain the fix as well. Feel free to reach out with any questions. Regards, Ignat Alexeyenko Jira Bugmaster

Summary

Internet Explorer (IE) 11 throws "TypeError: Object doesn't support this action" error when opening a Kanban board and adding/editing comment via Agile board.

Steps to Reproduce

Scenario A

Open project's Scrum/Kanban board in IE 11 browser
Select a ticket, it gets opened at the right side of the screen
Add a comment and save it

Scenario B - Reported in Jira 7.9.1

Go to Board and click on any Kanban/Scrum board

Expected Results

Ticket gets edited without any error thrown.

Actual Results

At the bottom of the screen, an error is thrown:
After clicking "Details...", the full error and stack are shown:

Full text of the error:

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details
1.◦Exception: Object doesn't support this action
◦Resource: http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js
◦Line: 33
◦Column: 17

2.◦Exception: Unable to get property 'id' of undefined or null reference
◦Resource: http://<servername>/s/70e2ee6ed2a704d1efd005da568e85d9-T/7tnef1/78000/b6b48b2829824b869586ac216d119363/90f3b68aeaa7f4e49792667fa7105f33/_/download/contextbatch/js/com.pyxis.greenhopper.jira:gh-rapid-inline-editable,jira.project.sidebar,com.atlassian.jira.plugins.jira-development-integration-plugin:0,-_super,-gh-rapid,-jira.project.sidebar,-com.atlassian.jira.projects.sidebar.init,-jira.global,-greenhopper-rapid-non-gadget,-atl.general/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true
◦Line: 4186
◦Column: 17

Environment

Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; rv:11.0) like Gecko

Stack trace
•TypeError: Object doesn't support this action
• at errorCallback (http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js:33:17)
• at dataError (http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js:60:17)
• at dataArrived (http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js:54:21)
• at attached (http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js:85:17)
• at triggerAttached (http://<servername>/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:42567:13)
• at triggerLifecycle (http://<servername>/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:42597:9)
• at initElements (http://<servername>/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:42621:17)
• at skate.init (http://<servername>/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:43262:9)
• at jiraSkate.init (http://10.125.88.72:7800/jira780/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:43502:9)
• at syncInitBigpipe (http://10.125.88.72:7800/jira780/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js:34:5)

Workaround

Use another browser.
Comment an issue outside of Kanban board (e.g. Issue page) - Scenario A Only

Notes

– Appears in Internet Explorer 11 browser

- - Sort By Name
  - Sort By Date
  - Ascending
  - Descending
  - Thumbnails
  - List

bug ie11.zip
1.65 MB
04/May/2018 6:42 AM
Capture.PNG
224 kB
07/May/2018 1:30 PM
image-2018-05-15-13-03-23-874.png
2.18 MB
15/May/2018 11:03 AM
image-2018-05-15-13-03-48-589.png
179 kB
15/May/2018 11:03 AM
screenshot-1.png
6 kB
15/Mar/2018 12:21 PM
screenshot-2.png
450 kB
15/Mar/2018 12:24 PM

is duplicated by

JSWSERVER-16575 "Exception: Object doesn't support this action" in Internet Explorer 11

Closed

mentioned in: Page Failed to load; Page Failed to load; Page Failed to load; Page Failed to load; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

relates to: PSR-80 Loading...; SEF-6863 Loading...; RAID-870 Loading...; SSE-400 Loading...

(15 mentioned in, 4 relates to)

Form Name

Loading...

Type: Bug
Resolution: Fixed
Priority: Highest
Fix Version/s: 7.10.0, 7.9.2, 7.6.6, 7.7.4, 7.8.4
Affects Version/s: 7.3.8, 7.8.2, 7.6.5, 7.7.3, 7.8.3, 7.9.1
Component/s: AgileBoard
Labels:
- triaged
- warranty

Fixed in Long Term Support Release/s:

Download 7.6
Introduced in Version:
7.03
Support reference count:
47
Symptom Severity:
Severity 1 - Critical
UIS:
281
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

Hide

Atlassian Update – 30 May 2018

Hi everyone,

Thank you for watching and commenting on this issue.
As the issue of a on top of our priority the team has just shipped Jira 7.7.4, 7.8.4, 7.9.2 with the fix.

Pleased to announced that Jira 7.10.0 release and Jira 7.6.6 Enterprise Release has been shipped too, both version contain the fix as well.

Feel free to reach out with any questions.

Regards,
Ignat Alexeyenko
Jira Bugmaster

Show
Atlassian Update – 30 May 2018 Hi everyone, Thank you for watching and commenting on this issue. As the issue of a on top of our priority the team has just shipped Jira 7.7.4, 7.8.4, 7.9.2 with the fix. Pleased to announced that Jira 7.10.0 release and Jira 7.6.6 Enterprise Release has been shipped too, both version contain the fix as well. Feel free to reach out with any questions. Regards, Ignat Alexeyenko Jira Bugmaster

Summary

Internet Explorer (IE) 11 throws "TypeError: Object doesn't support this action" error when opening a Kanban board and adding/editing comment via Agile board.

Steps to Reproduce

Scenario A

Open project's Scrum/Kanban board in IE 11 browser
Select a ticket, it gets opened at the right side of the screen
Add a comment and save it

Scenario B - Reported in Jira 7.9.1

Go to Board and click on any Kanban/Scrum board

Expected Results

Ticket gets edited without any error thrown.

Actual Results

At the bottom of the screen, an error is thrown:
After clicking "Details...", the full error and stack are shown:

Full text of the error:

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details
1.◦Exception: Object doesn't support this action
◦Resource: http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js
◦Line: 33
◦Column: 17

2.◦Exception: Unable to get property 'id' of undefined or null reference
◦Resource: http://<servername>/s/70e2ee6ed2a704d1efd005da568e85d9-T/7tnef1/78000/b6b48b2829824b869586ac216d119363/90f3b68aeaa7f4e49792667fa7105f33/_/download/contextbatch/js/com.pyxis.greenhopper.jira:gh-rapid-inline-editable,jira.project.sidebar,com.atlassian.jira.plugins.jira-development-integration-plugin:0,-_super,-gh-rapid,-jira.project.sidebar,-com.atlassian.jira.projects.sidebar.init,-jira.global,-greenhopper-rapid-non-gadget,-atl.general/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true
◦Line: 4186
◦Column: 17

Environment

Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; rv:11.0) like Gecko

Stack trace
•TypeError: Object doesn't support this action
• at errorCallback (http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js:33:17)
• at dataError (http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js:60:17)
• at dataArrived (http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js:54:21)
• at attached (http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js:85:17)
• at triggerAttached (http://<servername>/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:42567:13)
• at triggerLifecycle (http://<servername>/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:42597:9)
• at initElements (http://<servername>/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:42621:17)
• at skate.init (http://<servername>/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:43262:9)
• at jiraSkate.init (http://10.125.88.72:7800/jira780/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:43502:9)
• at syncInitBigpipe (http://10.125.88.72:7800/jira780/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js:34:5)

Workaround

Use another browser.
Comment an issue outside of Kanban board (e.g. Issue page) - Scenario A Only

Notes

– Appears in Internet Explorer 11 browser

- - Sort By Name
  - Sort By Date
  - Ascending
  - Descending
  - Thumbnails
  - List

bug ie11.zip
1.65 MB
04/May/2018 6:42 AM
Capture.PNG
224 kB
07/May/2018 1:30 PM
image-2018-05-15-13-03-23-874.png
2.18 MB
15/May/2018 11:03 AM
image-2018-05-15-13-03-48-589.png
179 kB
15/May/2018 11:03 AM
screenshot-1.png
6 kB
15/Mar/2018 12:21 PM
screenshot-2.png
450 kB
15/Mar/2018 12:24 PM

is duplicated by

JSWSERVER-16575 "Exception: Object doesn't support this action" in Internet Explorer 11

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

relates to: PSR-80 Loading...; SEF-6863 Loading...; RAID-870 Loading...; SSE-400 Loading...

(15 mentioned in, 4 relates to)

Assignee:: Mikolaj Rydzewski (Inactive)

Reporter:: Marko Filipan

Votes:: 83 Vote for this issue

Watchers:: 105 Start watching this issue

Created:: 15/Mar/2018 12:18 PM

Updated:: 22/May/2020 8:10 AM

Resolved:: 09/May/2018 11:18 AM

Details

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Summary

Steps to Reproduce

Expected Results

Actual Results

Workaround

Notes

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Issue Links

Forms

Activity

Details

Description

Summary

Steps to Reproduce

Expected Results

Actual Results

Workaround

Notes

Attachments

Attachments

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Forms

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People

Dates

Backbone Issue Sync