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  1. Jira Software Data Center
  2. JSWSERVER-16509

Nothing happens when clicking Link Bitbucket Cloud or Github account

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    • 7.08
    • 17
    • Severity 2 - Major
    • 24
    • Hide
      Atlassian Update – 30 April 2018

      Hi everyone,

      The current issue affects two Jira versions - 7.8.1 and 7.9.1.

      The 7.9.0 version got the patched version of the affected plug-in (4.3.1) wheres 7.9.1 got the older version of the affected plug-in, which contains a bug.

      Therefore 7.9.1 is also affected by the bug.

       

      We plan to release 7.9.2 version soon and 7.10.0 later, where the case is resolved.
      Until then we recommend applying the suggested workaround on the affected Jira instances.

       

      Earlier versions, such as 7.6.x, 7.7.x are not affected by the issue.
      Versions 7.8.2 and above are also safe to upgrade.

       

      Regards,
      Ignat Alexeyenko
      Jira Bugmaster

      Show
      Atlassian Update – 30 April 2018 Hi everyone, The current issue affects two Jira versions - 7.8.1 and 7.9.1. The 7.9.0 version got the patched version of the affected plug-in (4.3.1) wheres 7.9.1 got the older version of the affected plug-in, which contains a bug. Therefore 7.9.1 is also affected by the bug.   We plan to release 7.9.2 version soon and 7.10.0 later, where the case is resolved. Until then we recommend applying the suggested workaround on the affected Jira instances.   Earlier versions, such as 7.6.x, 7.7.x are not affected by the issue. Versions 7.8.2 and above are also safe to upgrade.   Regards, Ignat Alexeyenko Jira Bugmaster

      Summary

      DVCS accounts - Link account button not working

      Environment

      • Chrome
      • Mozilla Firefox

      Steps to Reproduce

      Go to DVCS page in Jira and Click Link Bitbucket Cloud or Github account

      Expected Results

      A dialog box will appear to add a new account.

      Actual Results

      Nothing is happening when Link Bitbucket Cloud or Github account is clicked.

      Workaround

      1. Stop JIRA
      2. Remove the JIRA_HOME/plugin/installed-plugins/jira-dvcs-connector-plugin-4.3.0.jar file
      3. Download and move jira-dvcs-connector-plugin-4.2.1.jar into that directory
      4. Start JIRA

      Notes:

      • The following will be shown if JIRA is upgraded to 7.8.1 that has an existing DVCS Accounts.
      • JIRA log will shows the following logging and fixed the error message after followed the workaround: 
        2018-03-27 14:25:48,991 DVCSConnector.MessageExecutor:thread-24 ERROR ServiceRunner     [c.a.j.p.d.service.message.MessageConsumer] Synchronization failed: Index: 0, Size: 0
java.lang.IndexOutOfBoundsException: Index: 0, Size: 0
	at java.util.ArrayList.rangeCheck(ArrayList.java:653)
	at java.util.ArrayList.get(ArrayList.java:429)
	at com.atlassian.jira.plugins.dvcs.dao.impl.querydsl.MessageDaoQueryDsl.getById(MessageDaoQueryDsl.java:203)

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        2. image-2018-03-29-14-51-41-620.png
          image-2018-03-29-14-51-41-620.png
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        3. upgradeto781.png
          upgradeto781.png
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        4. jira-dvcs-connector-plugin-4.2.1.jar
          3.19 MB
        5. dvcs.PNG
          dvcs.PNG
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            [JSWSERVER-16509] Nothing happens when clicking Link Bitbucket Cloud or Github account

            set-jac-bot made changes -
            Summary Original: DVCS accounts - Link account button not working New: Nothing happens when clicking Link Bitbucket Cloud or Github account
            Tomasz Bartyzel made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 391123 ]
            Tomasz Bartyzel made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 391040 ]
            Bugfix Automation Bot made changes -
            Minimum Version New: 7.08
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2853345 ] New: JAC Bug Workflow v3 [ 2935233 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Tomasz Bartyzel made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 391123 ]
            Tomasz Bartyzel made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 391040 ]
            Owen made changes -
            Symptom Severity Original: Major [ 14431 ] New: Severity 2 - Major [ 15831 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2648249 ] New: JAC Bug Workflow v2 [ 2853345 ]
            John Chin made changes -
            Description Original: h3. Summary
            DVCS accounts - Link account button not working

            h3. Environment
             * Chrome
             * Mozilla Firefox

            h3. Steps to Reproduce
            Go to DVCS page in Jira and Click *Link Bitbucket Cloud or Github account*


            h3. Expected Results
            A dialog box will appear to add a new account.
             !dvcs.PNG|thumbnail!

            h3. Actual Results

            Nothing is happening when *Link Bitbucket Cloud or Github account* is clicked.

            h3. Workaround
            # Stop JIRA
            # Remove the JIRA_HOME/plugin/installed-plugins/jira-dvcs-connector-plugin-4.3.0.jar file
            # Download and move [^jira-dvcs-connector-plugin-4.2.1.jar] into that directory
            # Start JIRA

            h3. Notes:
            * The following will be shown if JIRA is upgraded to 7.8.1 that has an existing DVCS Accounts.
             !upgradeto781.png|thumbnail!             		New: h3. Summary
            DVCS accounts - Link account button not working

            h3. Environment
             * Chrome
             * Mozilla Firefox

            h3. Steps to Reproduce
            Go to DVCS page in Jira and Click *Link Bitbucket Cloud or Github account*


            h3. Expected Results
            A dialog box will appear to add a new account.
             !dvcs.PNG|thumbnail!

            h3. Actual Results

            Nothing is happening when *Link Bitbucket Cloud or Github account* is clicked.

            h3. Workaround
            # Stop JIRA
            # Remove the JIRA_HOME/plugin/installed-plugins/jira-dvcs-connector-plugin-4.3.0.jar file
            # Download and move [^jira-dvcs-connector-plugin-4.2.1.jar] into that directory
            # Start JIRA

            h3. Notes:
            * The following will be shown if JIRA is upgraded to 7.8.1 that has an existing DVCS Accounts.
             !upgradeto781.png|thumbnail!
            * JIRA log will shows the following logging and fixed the error message after followed the workaround:
            {code}
            2018-03-27 14:25:48,991 DVCSConnector.MessageExecutor:thread-24 ERROR ServiceRunner [c.a.j.p.d.service.message.MessageConsumer] Synchronization failed: Index: 0, Size: 0
            java.lang.IndexOutOfBoundsException: Index: 0, Size: 0
            at java.util.ArrayList.rangeCheck(ArrayList.java:653)
            at java.util.ArrayList.get(ArrayList.java:429)
            at com.atlassian.jira.plugins.dvcs.dao.impl.querydsl.MessageDaoQueryDsl.getById(MessageDaoQueryDsl.java:203)
            {code}

              aermolenko Tony Miller
              abinomar Amirul Ikhwan Omar (Inactive)
              Affected customers:
              8 This affects my team
              Watchers:
              28 Start watching this issue

                Created:
                Updated:
                Resolved: