Uploaded image for project: 'Jira Software Data Center'
  1. Jira Software Data Center
  2. JSWSERVER-16376

"Jira Software Data Center" from Azure Marketplace fails to be deployed

XMLWordPrintable

      == PROBLEM DESCRIPTION ==

      Deployment of "Jira Software Data Center" from Azure Marketplace is failing with following error:

      {
"status": "Failed",
"error": {
"code": "ResourceDeploymentFailure",
"message": "The resource operation completed with terminal provisioning state 'Failed'.",
"details": [
{
"code": "VMExtensionProvisioningError",
"message": "VM has reported a failure when processing extension 'prepare-install-script'. Error message: \"Enable failed: failed to execute command: command terminated with exit status=3\n[stdout]\nE: The repository 'http://azure.archive.ubuntu.com/ubuntu zesty Release' does no longer have a Release file.\nE: The repository 'http://azure.archive.ubuntu.com/ubuntu zesty-updates Release' does no longer have a Release file.\nE: The repository 'http://azure.archive.ubuntu.com/ubuntu zesty-backports Release' does no longer have a Release file.\nE: The repository 'http://security.ubuntu.com/ubuntu zesty-security Release' does no longer have a Release file.\nE: Failed to fetch [http://azure.archive.ubuntu.com/ubuntu/pool/universe/libo/libonig/libonig4_6.1.3-1_amd64.deb] 404 Not Found\nE: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?\n./prepare_install.sh: line 406: jq: command not found\n./prepare_install.sh: line 406: jq: command not found\n./prepare_install.sh: line 406: jq: command not found\n./prepare_install.sh: line 406: jq: command not found\n./prepare_install.sh: line 406: jq: command not found\n[validate]: response was not valid: /status/000/\n\n[stderr]\n\"."
}
]
}
}

      == DIAGNOSIS ==

      • The VMExtensionProvisioningError comes down to the point where jq command fails to execute when prepare_install.sh script attempts to run it within the prepare_env()
      • Prior to the prepare_env(), install_jq() is called and it should have installed the jq package: 
        function install_jq {
  apt-get update
  apt-get -qqy install jq
}
      • The error message also mention that Ubuntu is unable to fetch from azure.archive.ubuntu.com and security.ubuntu.com repositories. Combining with the Ubuntu release (17.04) we are using, which reached its end of life on 13th Jan 2018, that explain why Ubuntu packages are not accessible and leading to this issue surfacing now.

      == REFERENCES ==

      http://wimantis.ninja/fixing-ubuntu-17-04-apt-get-update-release-file-not-found/

            [JSWSERVER-16376] "Jira Software Data Center" from Azure Marketplace fails to be deployed

            Leroigie Wallace added a comment - - edited

            Are there any templates for the Windows Platform?

            Leroigie Wallace added a comment - - edited Are there any templates for the Windows Platform?

            Adam Jakubowski (Inactive) added a comment -

            This issue is a top priority for our teams. We will be releasing a new version of Jira templates to Azure Marketplace within a couple of days. We apologise for the inconvenience. 

            Adam Jakubowski (Inactive) added a comment - This issue is a top priority for our teams. We will be releasing a new version of Jira templates to Azure Marketplace within a couple of days. We apologise for the inconvenience. 

            MCM Technologies added a comment -

            Any update or ETA when we'll have the new template available in the Azure Marketplace?

             

            MCM Technologies added a comment - Any update or ETA when we'll have the new template available in the Azure Marketplace?  

              ajakubowski Adam Jakubowski (Inactive)
              kwong2@atlassian.com KellyW (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: