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Suggestion
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Resolution: Unresolved
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2
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Currently the log analyzer, which is part of the troubleshooting support tools in the Administration page of Jira does not work, when the Jira instance is behind a firewall and cannot connect to the internet. Some customers with restrictions on connecting to the outside network like https://getsupport.atlassian.com/browse/PS-20018 need a alternative to analyze the logs without having to connect to the internet.