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  1. Jira Software Data Center
  2. JSWSERVER-16268

Log Analyzer should work in environments that are not connected to the internet

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Data Center
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    • 2
    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently the log analyzer, which is part of the troubleshooting support tools in the Administration page of Jira does not work, when the Jira instance is behind a firewall and cannot connect to the internet. Some customers with restrictions on connecting to the outside network like https://getsupport.atlassian.com/browse/PS-20018 need a alternative to analyze the logs without having to connect to the internet.

            [JSWSERVER-16268] Log Analyzer should work in environments that are not connected to the internet

            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Mateo made changes -
            Component/s Original: Board configuration [ 12969 ]
            Component/s New: Data Center [ 47392 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3070595 ] New: JAC Suggestion Workflow 3 [ 3663120 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2622377 ] New: JAC Suggestion Workflow [ 3070595 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Rachel Lin (Inactive) made changes -
            Workflow Original: JIRA PM Feature Request Workflow v2 - TEMP [ 2491421 ] New: Confluence Workflow - Public Facing v4 [ 2622377 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]

            Chris Sharpe added a comment -

            Our environment is completely firewalled from the internet, making this feature useless.  If there was even a way to download a dataset periodically via manual process, we could bring it through our airlock and load it into Jira to use for these daily log comparisons.

            Chris Sharpe added a comment - Our environment is completely firewalled from the internet, making this feature useless.  If there was even a way to download a dataset periodically via manual process, we could bring it through our airlock and load it into Jira to use for these daily log comparisons.
            shrivatsaa (Inactive) created issue -

              Unassigned Unassigned
              svenkatachari shrivatsaa (Inactive)
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                Created:
                Updated: