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  1. Jira Software Server and Data Center
  2. JSWSERVER-16073

Javascript error while editing "User picker" customfield in issue detail view

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    Details

    • Type: Bug
    • Status: Long Term Backlog (View Workflow)
    • Priority: Low
    • Resolution: Unresolved
    • Affects Version/s: 7.4.1, 7.4.2, 7.4.3, 7.5.1, 7.5.0, 7.5.2, 7.6.0, 7.5.3, 7.5.4, 7.7.0, 7.6.4, 7.8.0, 7.9.0, 7.9.2, 7.10.2, 7.11.1
    • Fix Version/s: None
    • Component/s: AgileBoard
    • Labels:
    • Introduced in Version:
      7.04
    • Current Status:
      Hide
      Atlassian Update – 22 Oct 2018

      Hi everyone,

      We have recently reviewed this issue and the overall interest in the problem.
      The team has acknowledged that the issue has an impact on all teams working with the Jira and agree that it has to be prioritised in the Long Term.

      We would aim to address the problem within the next 6-9 months or so, yet please do not consider this a deadline to fix the bug, but rather as an estimated timeline.

      While our decision to prioritise this in distant timeline might be frustrating, we want to be clear in managing your expectations.
      The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details.

      Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.

      Thank you,
      Ignat Alexeyenko
      Jira Bugmaster

      Show
      Atlassian Update – 22 Oct 2018 Hi everyone, We have recently reviewed this issue and the overall interest in the problem. The team has acknowledged that the issue has an impact on all teams working with the Jira and agree that it has to be prioritised in the Long Term . We would aim to address the problem within the next 6-9 months or so, yet please do not consider this a deadline to fix the bug, but rather as an estimated timeline. While our decision to prioritise this in distant timeline might be frustrating, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments. Thank you, Ignat Alexeyenko Jira Bugmaster
    • Symptom Severity:
      Severity 3 - Minor
    • Support reference count:
      26
    • UIS:
      60

      Description

      Summary

      When user tries to edit the "User picker* custom field in the issue detail view, javascript error with the following message will be shown:

      Exception: Uncaught TypeError: Cannot read property 'scrollTop' of undefined

      Steps to reproduce

      1. Create a customfield with User Picker (multiple users) option.
      2. Associate the customfield to screen used by project.
      3. Edit Issue Detail View of a board where the issues from project above are shown to include the User Picker customfield. (Board -> Configure Board -> Issue Detail View)
      4. Add some users to the User Picker customfield from issue page.
      5. Click on the same issue from the backlog and from the issue detail view, try to edit the User Picker customfield.

      Issue can also be replicated by opening full edit screen.

      Environment

      JIRA 7.4.1 +

      Expected Results

      No javascript error is shown when the custom field is edited.

      Actual Results

      Customfield with "'scrollTop" is shown when user tries to edit the customfield.

      Notes

      In some cases, we see the stack trace as:

      DetailsException: TypeError: t.responseContainer is undefinedResource:
      

      Workaround

      Users can choose to click on Hide from the Javascript error and still proceed to edit the User Picker customfield.

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              Dates

              • Created:
                Updated:
                Last commented:
                2 weeks ago