[JSWSERVER-15571] JavaScript errors when switching between backlog and sprint quickly

Type: Bug
Resolution: Cannot Reproduce
Priority: Low (View bug fix roadmap)
Fix Version/s: None
Affects Version/s: 7.3.0
Component/s: AgileBoard
Labels:
- affects-server

Introduced in Version:
7.03
Support reference count:
3
Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Server bug fix policy

Steps to reproduce

Go to any a Scrum board.
Click an issue so it appears on the right side
Switch between "Active sprints" and "Backlog" views before the page is fully loaded.

Expected result

There's should be no errors when switching views.

Actual result

A dialog with message saying "An error occurred" is visible.
The issue on the right side is not visible

Stacktrace:

        Exception: TypeError: x is null
        Resource: http://localhost:8730/s/ee8b8bb80c8b913e038498170b01c58c-T/-pf8xie/73011/b6b48b2829824b869586ac216d119363/614658ef527bb36ab638041c9b7f7c52/_/download/contextbatch/js/com.pyxis.greenhopper.jira:gh-rapid-inline-editable,jira.project.sidebar,-_super,-jira.project.sidebar,-com.atlassian.jira.projects.sidebar.init,-gh-rapid,-greenhopper-rapid-non-gadget,-atl.general,-jira.general/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en&nps-acknowledged=true&nps-not-opted-out=true&richediton=true
        Line: 1944
        Column: 880

    z.loadIssueToEditor@http://localhost:8730/s/ee8b8bb80c8b913e038498170b01c58c-T/-pf8xie/73011/b6b48b2829824b869586ac216d119363/614658ef527bb36ab638041c9b7f7c52/_/download/contextbatch/js/com.pyxis.greenhopper.jira:gh-rapid-inline-editable,jira.project.sidebar,-_super,-jira.project.sidebar,-com.atlassian.jira.projects.sidebar.init,-gh-rapid,-greenhopper-rapid-non-gadget,-atl.general,-jira.general/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:1944:880
    b/
    GH.DetailsView.renderDetails/<@http://localhost:8730/s/badedb90e06965982c1d782afe180ef2-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/5aeb3652b45df0be58bb997d52442be9/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:8517:12253
    c.Callbacks/j@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:60:53
    c.Callbacks/n.add@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:60:305
    GH.DetailsView.renderDetails@http://localhost:8730/s/badedb90e06965982c1d782afe180ef2-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/5aeb3652b45df0be58bb997d52442be9/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:8517:10916
    GH.DetailsView.loadContent/<@http://localhost:8730/s/badedb90e06965982c1d782afe180ef2-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/5aeb3652b45df0be58bb997d52442be9/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:8517:8692
    c.Callbacks/j@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:60:53
    c.Callbacks/n.fireWith@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:61:361
    c.Callbacks/n.fire@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:61:398
    c.Callbacks/j@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:60:53
    c.Callbacks/n.add@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:60:305
    .Deferred/h.then@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:62:251
    .Deferred/h.pipe/
    c.Callbacks/j@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:60:53
    c.Callbacks/n.fireWith@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:61:361
    c.Callbacks/n.fire@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:61:398
    c.Callbacks/j@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:60:53
    c.Callbacks/n.add@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:60:305
    .Deferred/h.then@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:62:251
    .Deferred/h.pipe/
    c.Callbacks/j@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:60:53
    c.Callbacks/n.fireWith@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:61:361
    GH.Ajax.makeRequest/d<.success@http://localhost:8730/s/badedb90e06965982c1d782afe180ef2-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/5aeb3652b45df0be58bb997d52442be9/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:3141:2506
    SmartAjax.makeRequest/successHandler@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:1197:2334
    c.Callbacks/j@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:60:53
    c.Callbacks/n.fireWith@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:61:361
    d@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:186:290
    .send/b@http://localhost:8730/s/4a7816cf3a1ec281282580ac0c176a3c-CDN/-pf8xie/73011/b6b48b2829824b869586ac216d119363/37349e9a9cbfc01728a437b4360de3e8/_/download/contextbatch/js/_super/batch.js?locale=en:198:149

Workaround

Refresh the page

- - Sort By Name
  - Sort By Date
  - Ascending
  - Descending
  - Thumbnails
  - List

Capture 2017-02-01 at 11.32.49.png
427 kB
13/Feb/2017 10:33 AM

Stasiu added a comment - 03/Aug/2022 9:53 AM

Hi everyone,

This problem has been reviewed by Jira DC Development team. Unfortunately, we want to inform you that we have decided to not work on this issue.

The bug comes from a Jira 7.3.0 which is no longer supported. Additionally, we are not able to reproduce the issue on Jira 9.1.0, hence I'm closing the ticket as "Cannot Reproduce".

We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.

Daniel Dudziak

Jira DC Software Engineer

Stasiu added a comment - 03/Aug/2022 9:53 AM Hi everyone, This problem has been reviewed by Jira DC Development team. Unfortunately, we want to inform you that we have decided to not work on this issue. The bug comes from a Jira 7.3.0 which is no longer supported. Additionally, we are not able to reproduce the issue on Jira 9.1.0 , hence I'm closing the ticket as " Cannot Reproduce ". We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments. Daniel Dudziak Jira DC Software Engineer

Brian Hoeschen added a comment - 17/Apr/2019 8:53 PM

After upgrading to Jira Software 8.1 from 7.9, switching between the backlog and active sprint does not always refresh the page and I have to refresh manually or select the board from the Boards menu at the top. I will try to figure out the exact state of the UI when this occurs but it is not consistent. Chrome Version 73.0.3683.103 (Official Build) (64-bit). When I open the Chrome DevTools it seems to work again.

Brian Hoeschen added a comment - 17/Apr/2019 8:53 PM After upgrading to Jira Software 8.1 from 7.9, switching between the backlog and active sprint does not always refresh the page and I have to refresh manually or select the board from the Boards menu at the top. I will try to figure out the exact state of the UI when this occurs but it is not consistent. Chrome Version 73.0.3683.103 (Official Build) (64-bit). When I open the Chrome DevTools it seems to work again.

AndreH added a comment - 12/May/2017 2:24 PM

I can reproduce this problem in JIRA 7.3.1 with Oracle 12c DB. Both in Internet Explorer 11 and Chrome 56

AndreH added a comment - 12/May/2017 2:24 PM I can reproduce this problem in JIRA 7.3.1 with Oracle 12c DB. Both in Internet Explorer 11 and Chrome 56

IT Ops added a comment - 20/Apr/2017 5:38 PM

I can report we have two users experiencing this same issue.

IT Ops added a comment - 20/Apr/2017 5:38 PM I can report we have two users experiencing this same issue.

Chander Inguva added a comment - 21/Feb/2017 7:35 PM

Not Reproducible in Chrome for me on JIRA 7.3.0

Chander Inguva added a comment - 21/Feb/2017 7:35 PM Not Reproducible in Chrome for me on JIRA 7.3.0

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Collapse comment: Stasiu added a comment - 03/Aug/2022 9:53 AM

Expand comment: Stasiu added a comment - 03/Aug/2022 9:53 AM

Collapse comment: Brian Hoeschen added a comment - 17/Apr/2019 8:53 PM

Expand comment: Brian Hoeschen added a comment - 17/Apr/2019 8:53 PM

Collapse comment: AndreH added a comment - 12/May/2017 2:24 PM

Expand comment: AndreH added a comment - 12/May/2017 2:24 PM

Collapse comment: IT Ops added a comment - 20/Apr/2017 5:38 PM

Expand comment: IT Ops added a comment - 20/Apr/2017 5:38 PM

Collapse comment: Chander Inguva added a comment - 21/Feb/2017 7:35 PM

Expand comment: Chander Inguva added a comment - 21/Feb/2017 7:35 PM

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