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  1. Jira Software Data Center
  2. JSWSERVER-15319

JIRA Software backlog throws "Uncaught TypeError: Cannot read property 'loadIssue' of null" when backlog icon is clicked multiple times

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      Summary

      On the backlog view mode, when the issue detail view is loaded, and user clicks on backlog icon multiple times fast, javascript error thrown

      Steps to reproduce

      1. Go to backlog view of JIRA Agile board (make sure the left sidebar is collapsed)
      2. Click on any issues to load its issue detail view
      3. Click fast on backlog icon (left sidebar) multiple time

      Expected result

      The board will keep trying to load

      Actual result

      Javascript error is thrown. The error message can be close, but user has to refresh the page again to load back the issue detail view.

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          agile.png
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            [JSWSERVER-15319] JIRA Software backlog throws "Uncaught TypeError: Cannot read property 'loadIssue' of null" when backlog icon is clicked multiple times

            Steven Behnke added a comment -

            We see this in 7.2.7. We'll upgrade soon. For users that see it constantly, a team member sent me this –

            I cleared my jira/ cookies and updated the sprint and it is not currently showing up [anymore]

            Steven Behnke added a comment - We see this in 7.2.7. We'll upgrade soon. For users that see it constantly, a team member sent me this – I cleared my jira/ cookies and updated the sprint and it is not currently showing up [anymore]

            Mateusz Szerszyński added a comment -

            This issue was fixed in JIRA 7.4.0 release.

            Mateusz Szerszyński added a comment - This issue was fixed in JIRA 7.4.0 release.

            George Cusumano added a comment -

            We do still see this occasionally. It appears to be related to the makeup of the sprint. When a sprint is in a certain state or contains some offending type issue, it can be reproduced. This will be hard to recreate the state of the sprint. 

            George Cusumano added a comment - We do still see this occasionally. It appears to be related to the makeup of the sprint. When a sprint is in a certain state or contains some offending type issue, it can be reproduced. This will be hard to recreate the state of the sprint. 

            George Cusumano added a comment -

            We see this in 7.2.7 at eBay. It is easy to reproduce by switching back and forth between Backlog and Active Sprints. I can reproduce in Chrome and IE 11. 

            George Cusumano added a comment - We see this in 7.2.7 at eBay. It is easy to reproduce by switching back and forth between Backlog and Active Sprints. I can reproduce in Chrome and IE 11. 

            Evan Hart added a comment -

            For the record this error is manifesting itself on our 7.2.1 instance.

            Evan Hart added a comment - For the record this error is manifesting itself on our 7.2.1 instance.

            Brad Ashman added a comment -

            Currently experiencing the issue in 7.2.7, this occurs for one of our users every time they access the boards causing them to need to refresh the page every time

            Brad Ashman added a comment - Currently experiencing the issue in 7.2.7, this occurs for one of our users every time they access the boards causing them to need to refresh the page every time

            Karol Jędryka [extensi.io] added a comment -

            7.3.0 RC2 - same story

            Karol Jędryka [extensi.io] added a comment - 7.3.0 RC2 - same story

              Unassigned Unassigned
              azuhra Aqqiela
              Affected customers:
              24 This affects my team
              Watchers:
              25 Start watching this issue

                Created:
                Updated:
                Resolved: