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Bug
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Resolution: Fixed
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Highest (View bug fix roadmap)
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7.2.2, 7.2.4, 7.7.0, 7.8.1, 7.8.2, 8.0.0, 7.13.1, 8.0.1
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None
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7.02
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68
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Severity 2 - Major
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20
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Summary
Using an account with a language other than English is selected as default language, when accessing the Jira Software Boards, the following error is thrown:
Exception: Uncaught TypeError: Cannot read property '1' of null TypeError: Cannot read property '1' of null at getParamValue (http://172.22.200.130:8407/GHS-59407/s/64c9c39c64ce4696ceb92802a1ae0d03-CDN/-cama6b/72004/b6b48b2829824b869586ac216d119363/f3d689d08fda493b0fbf8499edfa7c95/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=ru-RU&nps-acknowledged=true&nps-not-opted-out=true&sd_operational=true:136674:58) at Function._format (http://172.22.200.130:8407/GHS-59407/s/64c9c39c64ce4696ceb92802a1ae0d03-CDN/-cama6b/72004/b6b48b2829824b869586ac216d119363/f3d689d08fda493b0fbf8499edfa7c95/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=ru-RU&nps-acknowledged=true&nps-not-opted-out=true&sd_operational=true:136763:20) at Function.AJS.format (http://172.22.200.130:8407/GHS-59407/s/64c9c39c64ce4696ceb92802a1ae0d03-CDN/-cama6b/72004/b6b48b2829824b869586ac216d119363/f3d689d08fda493b0fbf8499edfa7c95/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=ru-RU&nps-acknowledged=true&nps-not-opted-out=true&sd_operational=true:136772:20) at Object.GH.SwimlaneView.getIssueCountLabel (http://172.22.200.130:8407/GHS-59407/s/64c9c39c64ce4696ceb92802a1ae0d03-CDN/-cama6b/72004/b6b48b2829824b869586ac216d119363/f3d689d08fda493b0fbf8499edfa7c95/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=ru-RU&nps-acknowledged=true&nps-not-opted-out=true&sd_operational=true:78719:20) at Object.GH.SwimlaneView.getSwimlaneTitle (http://172.22.200.130:8407/GHS-59407/s/64c9c39c64ce4696ceb92802a1ae0d03-CDN/-cama6b/72004/b6b48b2829824b869586ac216d119363/f3d689d08fda493b0fbf8499edfa7c95/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=ru-RU&nps-acknowledged=true&nps-not-opted-out=true&sd_operational=true:78725:33)
In Firefox, the error will be: Exception: TypeError: j is null
Steps to Reproduce
- Access the instance
- Ensure the profile is set to another language, such as Russian or French
- Go to http://xx/secure/RapidBoard.jspa?rapidView=324
- Error will be thrown
Expected Results
No error will be thrown
Actual Results
Following error is thrown
Notes
This is a bug in localisation.
Instead of having Unicode for
1<
which is:
1\u003c
Instead, it has XML/HTML value for that:
1<
Workaround
To use the default English for the time being
[JSWSERVER-15185] Users may receive Javascript errors when browsing Agile boards when profile is set to a non-English language
Hello Atlassian,
The issue still appears for French users in version 7.13.0. Any chance you got that fixed in this version as well? Thank you.
Romain
Hello,
We have recently updated to Jira version 7.13.0. Now our Czech users receive the above error message when moving Issues in a Kanban Board from one column to the next. For users which browser language is german or english no error happends.
Can you please check this?
Regards
Romy
Hello everyone,
this fix has been back-ported to 7.7.3 and 7.8.3 releases. Both versions are now available for download.
We're sorry for the inconvenience this might have caused you.
Regards
Kamil Kolonko
Michaël Betsch
added a comment - Thank you Rene. Have a great day ! I have verified French and Russian in 7.9 and they are working correctly:
Michaël Betsch
added a comment - Can anyone please confirm that the problem is fixed in v7.9 ?
Thank you.
Michaël Betsch
added a comment - Can anyone please confirm that the problem is fixed in v7.9 ?
Thank you. Hello Jonathan,
If you want to update to a newer version, you can still update to version 7.8.0. The bug does not occure in that specific version.
Best regards,
This is great, been working for 2 days to upgrade to 7.8.2, but since we're all frenchies, we cannot use this version. Nice work Atlassian...
Seems our users will only get 7.7.2 instead of latest.
Hello, mauricio.galvez. Reiterating my colleague Kamil Kolonko's comment, the issue is currently being worked on by our team at the highest priority. I suggest using the function Watch this issue (on the top right section of this request) to be updated as soon as there are news in the progress.
Cheers!
mauricio.galvez the issue is fixed in 7.7.2 however got regressed in 7.8.1. It's now resolved in 7.9.0 and awaiting release.
Regards
2 months have passed since my last comment, and still no progress with this issue 
Please do something 
Hello everyone,
we're very sorry for the regression of the issue. This will be handled with highest priority.
Regards
Kamil Kolonko
Michaël Betsch
added a comment - Can we reopen bugs when they actually haven't been fixed ? Or should we clone it/add a subtask ?
Michaël Betsch
added a comment - Can we reopen bugs when they actually haven't been fixed ? Or should we clone it/add a subtask ? Michaël Betsch
added a comment - Affects also 7.8.1 Server with French estorch thanks for the update. We're tracking incorrect Spanish translations in https://jira.atlassian.com/browse/JRASERVER-66829.
Seems for both 7.7.1 and 7.8.0 Spanish still has the issue with the tags <u> </u> present.
Hi Kamil,
I can't confirm. I've just read release notes of v7.7.2 and didn't see mention of this problem. But I've read release notes of v7.8 and notice the correction in the next version 
UPDATED : i've done the upgrade and it's ok
Dear customers.
Sorry for not updating the ticket. The issue should be already fixed in Jira 7.7.2.
malo can you confirm you've experienced the problem in 7.7.2 release?
Regards
Kamil Kolonko
Hi mcardoso6 i will try in QA to be sure we can apply this workarround. Thanks for your answer
Mickaël Cardoso
added a comment - I think you can still use comment-1712511 to patch the 7.7.2 release...
Hey @Atlassian, we WON'T upgrade our self-patched 7.7.0 release unless you confirm this bug is fixed for the fr_FR language...
Mickaël Cardoso
added a comment - I think you can still use comment-1712511 to patch the 7.7.2 release...
Hey @Atlassian , we WON'T upgrade our self-patched 7.7.0 release unless you confirm this bug is fixed for the fr_FR language... Please could you fix this issue, Agile board is not usable and the workaround : switch in english is not viable for some teams.
Hi there,
Jira 7.7.2 is out and no fix for this... Is it possible to change the priority of this bug, please? Agile boards are not usable for wild world languages 
Mickaël Cardoso
added a comment - @Juan Soler Used,
You can use my fix if you need the French language with the version 7.7.0. It works, even if it's unofficial...
jira-software-language-pack-fr_FR-7.7.0-unofficial_agile_board_fix.zip
Mickaël Cardoso
added a comment - @Juan Soler Used,
You can use my fix if you need the French language with the version 7.7.0. It works, even if it's unofficial...
jira-software-language-pack-fr_FR-7.7.0-unofficial_agile_board_fix.zip Hi , we experimenting this problem as well. We have arround 300 users in France and we can't change the default lenguage for each of them. Plase, any other workaround to fix this problem?
Thanks
Cheers,
Juan Soler Used
@Atlassian we are about to deploy Jira Software for 100 users. Most of them are not confortable with english. Thanks to @Mickael Cardoso we have a fixe. You could at least give us an answer !
Come on @Atlassian guys! you are underrating this issue, I have almost 200 users impacted!
Mickaël Cardoso
added a comment - @Eric Gemme,
Here is the JAR plugin I'm using in our production instance : jira-software-language-pack-fr_FR-7.7.0-unofficial_agile_board_fix.zip
Use this at your own risk... although that everything is OK for us.
Mickaël Cardoso
added a comment - @Eric Gemme,
Here is the JAR plugin I'm using in our production instance : jira-software-language-pack-fr_FR-7.7.0-unofficial_agile_board_fix.zip
Use this at your own risk... although that everything is OK for us. @Mickaël Cardoso
I tried the workaround for fr-FR in many ways and couldn't get it fix the problem. I'm somewhat shocked that all this mess is only caused by a bad encoding of language packs (or oppositely a bad decoding on the app side too).
@Atlassian. Since it is now impossible to use the translation tool to provide ourselves a fix, please expedite the fix as you are the only one to be able to do so.
Medium priority ? We are required to work in french by locale laws. I agree with others saying that this is high priority. Many thanks to Mickaël for the workaround, we will give it a try.
Mickaël Cardoso
added a comment - I managed to fix this bug for the fr_FR language on Jira Server 7.7.0. Maybe the procedure here can be helpful to fix others languages as well (e.g. Russian, I don't know, sorry). These information are provided "as is" in the hope that it will be helpful...
Be careful if you want to try to apply these modifications (but I can confirm that everything is working smoothly now in our production instance).
- Stop the JIRA Server instance.
- Locate the jira-software-language-pack-fr_FR-7.7.0.v20180108103548.jar file in the ${JIRA_HOME}/plugins/installed-plugins directory.
- Move that jira-software-language-pack-fr_FR-7.7.0.v20180108103548.jar out of the installed-plugins/ directory, and make a backup of it since we are going to update it.
- Open the jira-software-language-pack-fr_FR-7.7.0.v20180108103548.jar with 7-Zip or something similar, then navigate to the com/pyxis/greenhopper/jira/actions directory. A BoardAction_fr_FR.properties file should be there.
- Extract this BoardAction_fr_FR.properties somewhere, then open it with a text editor like Notepad++ or similar.
- Locate the gh.boards.issues2 key in the BoardAction_fr_FR.properties file and change its value to {0}{0,choice,0# demandes|1# demande|1< demandes}. Save the modified file.
- Drag and drop the modified BoardAction_fr_FR.properties file in the 7-Zip window, as its original location (overwrite the old one).
- Extract the atlassian-plugin.xml file from the jira-software-language-pack-fr_FR-7.7.0.v20180108103548.jar and save it somewhere, then open that file with Notepad++ or similar.
- In the atlassian-plugin.xml file, locate the <version> tag, and update it with something "more updated", e.g. 7.7.0.v20180122104800.
- Drag and drop the modified atlassian-plugin.xml file in the jira-software-language-pack-fr_FR-7.7.0.v20180108103548.jar file with 7-Zip.
- Now, we've updated the two BoardAction_fr_FR.properties and atlassian-plugin.xml files in the JAR file. Rename the jira-software-language-pack-fr_FR-7.7.0.v20180108103548.jar to jira-software-language-pack-fr_FR-7.7.0.vXXXXXXXXXXXX.jar, e.g. 7.7.0.v20180122104800 in our example.
- Drag and drop the updated jira-software-language-pack-fr_FR-7.7.0.vXXXXXXXXXXXX.jar file in ${JIRA_HOME}/plugins/installed-plugins directory.
- Start JIRA Server instance.
Now navigate to the JIRA Board, with the fr_FR language setted: everything should be working now!
Note: This issue also relates to the JSWSERVER-15156.
Mickaël Cardoso
added a comment - I managed to fix this bug for the fr_FR language on Jira Server 7.7.0 . Maybe the procedure here can be helpful to fix others languages as well (e.g. Russian, I don't know, sorry). These information are provided "as is" in the hope that it will be helpful...
Be careful if you want to try to apply these modifications ( but I can confirm that everything is working smoothly now in our production instance ).
Stop the JIRA Server instance.
Locate the jira-software-language-pack-fr_FR-7.7.0.v20180108103548.jar file in the ${JIRA_HOME}/plugins/installed-plugins directory.
Move that jira-software-language-pack-fr_FR-7.7.0.v20180108103548.jar out of the installed-plugins/ directory, and make a backup of it since we are going to update it.
Open the jira-software-language-pack-fr_FR-7.7.0.v20180108103548.jar with 7-Zip or something similar, then navigate to the com/pyxis/greenhopper/jira/actions directory. A BoardAction_fr_FR.properties file should be there.
Extract this BoardAction_fr_FR.properties somewhere, then open it with a text editor like Notepad++ or similar.
Locate the gh.boards.issues2 key in the BoardAction_fr_FR.properties file and change its value to { 0}{0,choice,0# demandes|1# demande|1< demandes }. Save the modified file.
Drag and drop the modified BoardAction_fr_FR.properties file in the 7-Zip window, as its original location (overwrite the old one).
Extract the atlassian-plugin.xml file from the jira-software-language-pack-fr_FR-7.7.0.v20180108103548.jar and save it somewhere, then open that file with Notepad++ or similar.
In the atlassian-plugin.xml file, locate the <version> tag, and update it with something "more updated", e.g. 7.7.0.v20180122104800 .
Drag and drop the modified atlassian-plugin.xml file in the jira-software-language-pack-fr_FR-7.7.0.v20180108103548.jar file with 7-Zip .
Now, we've updated the two BoardAction_fr_FR.properties and atlassian-plugin.xml files in the JAR file. Rename the jira-software-language-pack-fr_FR-7.7.0.v20180108103548.jar to jira-software-language-pack-fr_FR-7.7.0.vXXXXXXXXXXXX.jar , e.g. 7.7.0.v20180122104800 in our example.
Drag and drop the updated jira-software-language-pack-fr_FR-7.7.0.vXXXXXXXXXXXX.jar file in ${JIRA_HOME}/plugins/installed-plugins directory.
Start JIRA Server instance.
Now navigate to the JIRA Board , with the fr_FR language setted: everything should be working now!
Note: This issue also relates to the JSWSERVER-15156 . 
wangshengzhuang
added a comment - Same with chinese language， only english work well I just noticed this bug has only a medium priority. I consider loosing the ability to use Jira in our native language a higher issue. We have a law up here that demands to provide french software to our users whenever possible making multi-language capabilities a major selection criteria.
Switching to english is sure a workaround we can live with for a couple of days but not a couple of weeks. Please raise the priority of this issue.
Jean-F Gouin
added a comment - Same here with French language ... is anybody have a workaround or something ?
Jira 7.7.0
Jean-F Gouin
added a comment - Same here with French language ... is anybody have a workaround or something ?
Jira 7.7.0 
ctaulet
added a comment - Hello!
Same issue with french language
Jira 7.7.0 
Aleksandr Gerasimenok
added a comment - Hello!
We have this problem in version 7.2.10
Does any work doing for solve this problem?
Aleksandr Gerasimenok
added a comment - Hello!
We have this problem in version 7.2.10
Does any work doing for solve this problem? Hi,
We encounter the same problem with French language.
Can't find any workaround
Hello gys,
There wouldn't be problems, when you use this plugin https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.jirarussianlocal/server/overview.
Good day!
Our company also encountered with this problem.
Since we are from Russia, the use of the Russian language. This issue is a blocking for the transition to the new version Jira.
Please speed up the process of eliminating the problem!
Anton Borisov
added a comment - It would be great to get this fixed. Please
8.17.1 affected for russian users