Summary

When a user restores a Cloud backup on to the latest JIRA Server, they get a warning banner letting them know JIRA Software is unavailable:

"JIRA Software is currently unavailable. This might be because an upgrade task has failed to run or has not yet completed. Please contact your system administrator if you continue to see this message."

Steps to Reproduce

1. Generate a fresh backup From JIRA Cloud that has JIRA Software.
2. Install the latest available version of JIRA Software(7.0.4 as of time of this test).
3. Restore the backup once you are done installing.
   When restoring, you would get an error informing you that you are installing data from a newer JIRA instance on an older one as well as one asking you to enter license. Enter the license in the available section and click proceed anyway and proceed to restore again.
4. JIRA should restore and ask you to login.

Expected Result

Everything works as it should as JIRA did not throw any warning while you were restoring the data.

Actual Result

JIRA would show you a banner saying JIRA Software is unavailable.

Workaround

Please raise a support case at support.atlassian.com if you experience any problems with this, and we can provide workaround steps.

Notes

I have tested this and ensured that JIRA Software was installed however the issue still persisted. Likely caused by a downgrade of the JIRA Software version during the restore.

Extra Information

• No error in the logs.
• It seems like all upgrade tasks were running fine

  The following JIRA Agile upgrade tasks have been run on this system
  
  	JAG UpgradeTask  12 started at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  12 ended   at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
  	JAG UpgradeTask  13 started at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  13 ended   at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1763 ms
  	JAG UpgradeTask  14 started at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  14 ended   at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 0 ms
  	JAG UpgradeTask  15 started at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  15 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 54172 ms
  	JAG UpgradeTask  16 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  16 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 3 ms
  	JAG UpgradeTask  17 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  17 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 45 ms
  	JAG UpgradeTask  18 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  18 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
  	JAG UpgradeTask  19 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  19 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 21 ms
  	JAG UpgradeTask  20 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  20 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 0 ms
  	JAG UpgradeTask  21 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  21 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 2 ms
  	JAG UpgradeTask  22 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  22 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1370 ms
  	JAG UpgradeTask  23 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  23 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
  	JAG UpgradeTask  24 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  24 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
  	JAG UpgradeTask  25 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  25 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 17 ms
  	JAG UpgradeTask  26 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  26 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 601 ms
  	JAG UpgradeTask  27 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  27 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
  	JAG UpgradeTask  29 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  29 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 16 ms
  	JAG UpgradeTask  30 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  30 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 58 ms
  	JAG UpgradeTask  31 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  31 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 2 ms
  	JAG UpgradeTask  32 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  32 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 45 ms
  	JAG UpgradeTask  33 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  33 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 0 ms
  	JAG UpgradeTask  34 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  34 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 39 ms
  	JAG UpgradeTask  35 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  35 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 4 ms
  	JAG UpgradeTask  36 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  36 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
  	JAG UpgradeTask  37 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  37 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 571 ms
  	JAG UpgradeTask  38 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  38 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 0 ms
  	JAG UpgradeTask  39 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  39 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 2 ms
  	JAG UpgradeTask  40 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  40 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 556 ms
  	JAG UpgradeTask  41 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  41 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 29 ms
  	JAG UpgradeTask  42 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  42 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 0 ms
  	JAG UpgradeTask  43 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  43 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 8 ms
  	JAG UpgradeTask  44 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  44 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1241 ms
  	JAG UpgradeTask  45 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  45 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 39 ms
  	JAG UpgradeTask  46 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  46 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 9 ms
  	JAG UpgradeTask  47 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
  	JAG UpgradeTask  47 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
  	JAG UpgradeTask  48 started at 22 Jun 2015 02:46 within JAG v6.7.5-D20150610T043128 (c4101abb622f1fcc)
  	JAG UpgradeTask  48 ended   at 22 Jun 2015 02:46 within JAG v6.7.5-D20150610T043128 (c4101abb622f1fcc) and took 53 ms
  	JAG UpgradeTask  49 started at 07 Dec 2015 08:11 within JAG v7.1.8-D20151201T145156 (d7cf536d7ae17636)
  	JAG UpgradeTask  49 ended   at 07 Dec 2015 08:11 within JAG v7.1.8-D20151201T145156 (d7cf536d7ae17636) and took 790 ms
  

• JIRA Agile was downgraded to 7.0.8 version

  	JIRA Agile v7.0.3-D20150914T124347 (7e76d8d76870cd63) started at 21 Sep 2015 02:25
  
  	JIRA Agile v7.0.4-D20150923T101309 (58e240c5cc26afe4) started at 28 Sep 2015 02:57
  
  	JIRA Agile v7.1.0-D20151020T142903 (3d19d53432899181) started at 26 Oct 2015 02:17
  
  	JIRA Agile v7.1.2-D20151028T015626 (f4e785ae6fe458a1) started at 02 Nov 2015 02:04
  
  	JIRA Agile v7.1.4-D20151111T031543 (0d6026ddf635f7e1) started at 16 Nov 2015 01:50
  
  	JIRA Agile v7.1.6-D20151117T003834 (2f84d577cde6ef35) started at 23 Nov 2015 02:50
  
  	JIRA Agile v7.1.7-D20151125T224928 (dfe715220fd03e9c) started at 30 Nov 2015 02:18
  
  	JIRA Agile v7.1.8-D20151201T145156 (d7cf536d7ae17636) started at 07 Dec 2015 08:08
  
  	JIRA Agile v7.1.9-D20151208T191112 (1f589f68ca9c39b1) started at 09 Dec 2015 03:13
  
  	*JIRA Agile v7.0.8 (9364aaaa1e7ebf4a) started at 10 Dec 2015 11:04