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  1. Jira Data Center
  2. JRASERVER-47733

After restoring a backup from Cloud, JIRA Software is not working.

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Details

    • Bug
    • Resolution: Duplicate
    • Medium
    • None
    • 7.0.4
    • None

    Description

      After restoring a backup from Cloud, JIRA Software is not working. The banner "JIRA Software is currently unavailable" shows up.

      How to Replicate

      1. Generate a backup from Cloud instance with JIRA Software.
      2. Restore it on JIRA 7.0.4 JIRA Software
      3. After restore, notice that "Boards" tab is not showing on dashboard and the banner "JIRA Software is currently unavailable" is showing up.
      4. Restart, re-index is not helping

      Additional information

      • No error in the logs.
      • It seems like all upgrade tasks were running fine 
        The following JIRA Agile upgrade tasks have been run on this system

	JAG UpgradeTask  12 started at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  12 ended   at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
	JAG UpgradeTask  13 started at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  13 ended   at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1763 ms
	JAG UpgradeTask  14 started at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  14 ended   at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 0 ms
	JAG UpgradeTask  15 started at 09 Jun 2015 02:32 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  15 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 54172 ms
	JAG UpgradeTask  16 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  16 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 3 ms
	JAG UpgradeTask  17 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  17 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 45 ms
	JAG UpgradeTask  18 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  18 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
	JAG UpgradeTask  19 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  19 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 21 ms
	JAG UpgradeTask  20 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  20 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 0 ms
	JAG UpgradeTask  21 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  21 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 2 ms
	JAG UpgradeTask  22 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  22 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1370 ms
	JAG UpgradeTask  23 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  23 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
	JAG UpgradeTask  24 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  24 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
	JAG UpgradeTask  25 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  25 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 17 ms
	JAG UpgradeTask  26 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  26 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 601 ms
	JAG UpgradeTask  27 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  27 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
	JAG UpgradeTask  29 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  29 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 16 ms
	JAG UpgradeTask  30 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  30 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 58 ms
	JAG UpgradeTask  31 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  31 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 2 ms
	JAG UpgradeTask  32 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  32 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 45 ms
	JAG UpgradeTask  33 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  33 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 0 ms
	JAG UpgradeTask  34 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  34 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 39 ms
	JAG UpgradeTask  35 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  35 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 4 ms
	JAG UpgradeTask  36 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  36 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
	JAG UpgradeTask  37 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  37 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 571 ms
	JAG UpgradeTask  38 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  38 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 0 ms
	JAG UpgradeTask  39 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  39 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 2 ms
	JAG UpgradeTask  40 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  40 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 556 ms
	JAG UpgradeTask  41 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  41 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 29 ms
	JAG UpgradeTask  42 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  42 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 0 ms
	JAG UpgradeTask  43 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  43 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 8 ms
	JAG UpgradeTask  44 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  44 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1241 ms
	JAG UpgradeTask  45 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  45 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 39 ms
	JAG UpgradeTask  46 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  46 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 9 ms
	JAG UpgradeTask  47 started at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5)
	JAG UpgradeTask  47 ended   at 09 Jun 2015 02:33 within JAG v6.7.4-D20150602T044015 (1132241ddba387d5) and took 1 ms
	JAG UpgradeTask  48 started at 22 Jun 2015 02:46 within JAG v6.7.5-D20150610T043128 (c4101abb622f1fcc)
	JAG UpgradeTask  48 ended   at 22 Jun 2015 02:46 within JAG v6.7.5-D20150610T043128 (c4101abb622f1fcc) and took 53 ms
	JAG UpgradeTask  49 started at 07 Dec 2015 08:11 within JAG v7.1.8-D20151201T145156 (d7cf536d7ae17636)
	JAG UpgradeTask  49 ended   at 07 Dec 2015 08:11 within JAG v7.1.8-D20151201T145156 (d7cf536d7ae17636) and took 790 ms
      • JIRA Agile was downgraded to 7.0.8 version 
        	JIRA Agile v7.0.3-D20150914T124347 (7e76d8d76870cd63) started at 21 Sep 2015 02:25

	JIRA Agile v7.0.4-D20150923T101309 (58e240c5cc26afe4) started at 28 Sep 2015 02:57

	JIRA Agile v7.1.0-D20151020T142903 (3d19d53432899181) started at 26 Oct 2015 02:17

	JIRA Agile v7.1.2-D20151028T015626 (f4e785ae6fe458a1) started at 02 Nov 2015 02:04

	JIRA Agile v7.1.4-D20151111T031543 (0d6026ddf635f7e1) started at 16 Nov 2015 01:50

	JIRA Agile v7.1.6-D20151117T003834 (2f84d577cde6ef35) started at 23 Nov 2015 02:50

	JIRA Agile v7.1.7-D20151125T224928 (dfe715220fd03e9c) started at 30 Nov 2015 02:18

	JIRA Agile v7.1.8-D20151201T145156 (d7cf536d7ae17636) started at 07 Dec 2015 08:08

	JIRA Agile v7.1.9-D20151208T191112 (1f589f68ca9c39b1) started at 09 Dec 2015 03:13

	*JIRA Agile v7.0.8 (9364aaaa1e7ebf4a) started at 10 Dec 2015 11:04

      Workaround
      UPDATE propertynumber SET propertyvalue = 49
      WHERE id = (SELECT id FROM propertyentry WHERE property_key = 'GreenHopper.Upgrade.Latest.Upgraded.Version');
      UPDATE propertystring SET propertyvalue = '49'
      WHERE id = (SELECT id FROM propertyentry WHERE property_key = 'com.pyxis.greenhopper.jira:build');

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSWSERVER-12952 Restoring Cloud Backup on JIRA 7.0.4 Shows Error

          • High - High priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-47764 Importing from JIRA cloud to JIRA server fails

          • Low - Low priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSWSERVER-12952 Restoring Cloud Backup on JIRA 7.0.4 Shows Error

          • High - High priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              rtandon@atlassian.com Ruchi Tandon
              Votes:
              2 Vote for this issue
              Watchers:
              8 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: