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  1. Jira Software Data Center
  2. JSWSERVER-11412

Errors when opening Issue Details pane for issues with attachments

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      At an attempt to open Issue Details for issues with attachments of file types that use zip structure (e.g. .zip, .frt, .xlsx, .gliffy, pptx, .docx), JIRA Agile throws errors:

      java.lang.NoClassDefFoundError: com/atlassian/jira/issue/attachment/AttachmentZipKit$FileCriteria

      Workaround 1
      Open the issues in a separate tab in the JIRA Issue View, and perform any operations there. Refresh the board to view changes.

      Workaround 2

      1. As an admin or sysadmin, go to JIRA Administration > System > Attachment Settings.
      2. Click Edit Settings.
      3. Switch the Enable ZIP Support option to "Off" and save the settings.
        Note: this will only disable the option to download all attachments as a single .zip file, and will not affect the availability of existing files (including .zip ones).

      If you follow the second workaround, you'll want to re-enable the ZIP support setting once the fix is rolled out.

      If you see Issue Keys on the board displayed as ellipsis ('...'), you're running into a different bug in Agile, GHS-11424.

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            [JSWSERVER-11412] Errors when opening Issue Details pane for issues with attachments

            Bugfix Automation Bot made changes -
            Minimum Version New: 6.06
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2853776 ] New: JAC Bug Workflow v3 [ 2935649 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2540989 ] New: JAC Bug Workflow v2 [ 2853776 ]
            Ignat (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1552232 ] New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2540989 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-server New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 908971 ] New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1552232 ]
            Jeffery Nelson (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 178040 ]
            Jeffery Nelson (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 166877 ]
            Jeffery Nelson (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 166949 ]

              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
              Affected customers:
              78 This affects my team
              Watchers:
              133 Start watching this issue

                Created:
                Updated:
                Resolved: